NYC Department of Environmental Protection Water Bill: Pay Online, My DEP, Phone, Mail, Borough Offices and Leak Help
New York City water and sewer bills are managed by the NYC Department of Environmental Protection. Property owners and account users often need the official My DEP login, QuickPay, phone payment number, mail address, customer service number, leak forgiveness rules or financial assistance links. This guide keeps those official DEP and NYC311 resources in one clean, mobile-friendly page.
My DEP Account
Use My DEP Account to pay online, review bills, track water usage, receive e-bills and submit requests.
QuickPay
Use QuickPay to make a one-time payment without full account setup. DEP says QuickPay payments credit next business day.
Phone payment
Call 866-622-8292 to pay by phone 24 hours a day, 7 days a week.
Leak help
DEP Leak Forgiveness may reduce eligible high bills when a leak caused unusually high charges.
Main Official NYC DEP Water Bill Links
How to Pay an NYC DEP Water and Sewer Bill
NYC DEP water and sewer bills can be paid online, by phone, by mail or in person. Your account number is required, and it is located on the water and wastewater bill.
| Payment method | Official detail | Practical action |
|---|---|---|
| My DEP Account | Pay online, get e-bills, review billing history, print bills, track water usage and submit forms. | Login or register for My DEP Account. |
| QuickPay | One-time online payment without signing up for My DEP Account. DEP says payments credit next business day. | Use QuickPay / View Charges. |
| Phone payment | Call 866-622-8292, 24 hours a day, 7 days a week. | Use checking/savings EFT when possible to avoid card fee. |
| Mail payment | Pay by check or money order payable to NYC Water Board. | Mail to NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163. |
| DEP Borough Office | Pay in person by personal check, certified check or money order. Cash is not accepted at DEP Borough Offices. | Visit a borough office Monday to Friday, 9 AM to 5 PM. |
| DOF Business Center | NYC Department of Finance Business Centers accept payment by cash, check or money order. | Use for payment only; account-specific questions should go to DEP. |
What You Can Do Inside My DEP Account
My DEP Account is the best option if you manage a property regularly, need billing history, want paperless billing or want to track water use and leak notifications.
Pay and review bills
Pay online, view current charges, review payment history, print the current bill and retrieve past bills.
Track water usage
Use account tools to track usage and sign up for online leak notifications so a hidden leak is noticed earlier.
Submit requests online
My DEP Account can be used to submit requests such as disputes, refunds and account forms, then track status.
NYC DEP Autopay, Monthly Billing and E-Billing
My DEP Account supports recurring payments, automatic bill payments and paperless billing. DEP has also promoted an Autopay incentive for eligible customers who enroll in autopay, e-billing and monthly billing and remain current for the required period.
| Feature | Why it helps | Important note |
|---|---|---|
| Autopay | Automatically pays on the due date or a selected payment date each month. | Confirm active enrollment inside My DEP Account. |
| Monthly billing | Can make large quarterly bills easier to plan for. | Check eligibility and enrollment rules on the official DEP page. |
| E-billing | Email notices tell you when bills are available online. | Keep email address current and still review each bill. |
| Recurring EFT | May avoid card convenience fees when using bank account payment. | Confirm bank details and keep funds available before due date. |
NYC DEP Water Bill Phone Number, Mailing Address and Borough Offices
Use phone payment for fast automated payment, DEP Customer Service for account questions, mail for check/money order payment and borough offices when you need in-person DEP service.
| Need | Official detail | Use this for |
|---|---|---|
| Billing customer service | 718-595-7000 | Billing questions, disputes, payment issues and account support. |
| Automated phone payment | 866-622-8292 | 24/7 automated bill payment by phone. |
| Mail payment | NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163 | Check or money order payment. Do not mail cash. |
| General NYC inquiry | Call 311 in NYC or 212-639-9675 outside NYC. | General city routing and non-emergency city-service questions. |
| Lien sale / collections | collectionsunit@dep.nyc.gov or 718-585-7890 | Property owners facing lien-sale or overdue charge issues. |
NYC DEP Borough Offices for Water and Sewer Bill Help
NYC311 says DEP Borough Offices are open Monday to Friday, 9 AM to 5 PM, and customers can receive service at any borough office regardless of their borough of residence.
| Borough office | Address | Phone |
|---|---|---|
| Bronx | 1932 Arthur Avenue, 6th Floor | 718-466-8481 |
| Brooklyn | 345 Adams Street, 9th Floor | 718-923-2629 |
| Manhattan | 55 West 125 Street, 9th Floor | 212-643-2201 |
| Queens | 59-17 Junction Boulevard, 9th Floor | 718-595-3258 |
| Staten Island | 60 Bay Street, 6th Floor | Use DEP customer service / NYC311 for current routing |
NYC DEP Leak Forgiveness Program and High Water Bill Checklist
A sudden NYC water bill increase can come from a toilet leak, plumbing leak, estimated bill correction, irrigation, construction work or account issue. DEP’s Leak Forgiveness Program may help eligible metered accounts when a leak caused a very high bill.
| Leak forgiveness rule | Official DEP detail | Practical action |
|---|---|---|
| Metered property | Property must be billed on metered charges. | Check whether your bill is metered before applying. |
| High bill threshold | Leak must cost at least 200% of a normal bill from a representative billing period. | Compare the high bill to typical past bills. |
| Repair deadline | Leak must be fixed within 120 days from the original bill date containing the high charge. | Repair quickly and keep repair records. |
| Request deadline | Written request must be mailed within 120 days or a high-bill dispute can be created online through My DEP Account. | Do not wait; submit online or mail request promptly. |
| Credit amount | DEP says one half of the high bill amount may be forgiven, but final amount owed will not be less than 150% of the typical bill. | Expect partial relief, not a full cancellation. |
NYC DEP Water Bill Financial Assistance Programs
DEP lists multiple assistance and support programs. If you cannot pay your bill in full, contact Customer Service and review the official program pages before the account becomes more serious.
Home Water Assistance Program
Designed for qualifying homeowners who need water and sewer bill help.
Water Debt Assistance Program
Listed by DEP for customers dealing with water debt and overdue charges.
Multi-Family Assistance
DEP lists Multi-Family Conservation and Multi-Family Water Assistance program resources.
NYC Water Bill Disputes, Refunds, Name Changes, Final Meter Readings and Shutoff Notices
NYC311 says My DEP Account can be used to submit requests online for billing disputes, refunds and more. NYC311 also links help for name changes, final meter readings, water shutoff notice assistance and financial assistance program information.
| Account issue | Best route | What to prepare |
|---|---|---|
| Billing dispute | My DEP Account or DEP Customer Service | Bill date, account number, past bills, meter readings and reason for dispute. |
| Refund request | My DEP Account request tools | Payment proof, account number and explanation of overpayment. |
| Final meter reading | NYC311 water and sewer bill help / DEP | Property address, account details, sale/closing details and requested date. |
| Shutoff notice | NYC311 and DEP Customer Service | Notice letter, account number, payment ability and assistance questions. |
| Lien sale notice | collectionsunit@dep.nyc.gov or 718-585-7890 | Property block/lot, account number, notice copy and payment/dispute details. |
NYC DEP Customer Service Phone, Address, 311 and Map
Use DEP Customer Service for billing/account questions, My DEP Account issues, disputes, leak forgiveness and assistance. Use 311 for general NYC reporting and non-emergency DEP-related issues.
NYC DEP billing support
Billing customer service: 718-595-7000
Customer Service Center: Department of Environmental Protection, 59-17 Junction Boulevard, 13th Floor, Flushing, NY 11373
Mail payment: NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163
311 and issue reporting
In NYC: Call 311
Outside NYC: 212-639-9675
TTY: 212-504-4115
Upstate watershed water quality: 888-426-7433
Map shows NYC DEP Customer Service Center at 59-17 Junction Boulevard, Flushing, NY 11373. For fastest bill payment, use My DEP Account or QuickPay through official NYC DEP links.
Common NYC DEP Water Bill Mistakes That Cause Delays, Fees or Missed Relief
NYC water bills often involve property ownership, account numbers, meter readings, leak adjustments, payment posting and assistance programs. Avoid these common mistakes.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment sites | You may pay the wrong party or pay extra third-party charges. | Start from nyc.gov, NYC311 or the official DEP How to Pay page. |
| Mailing cash | NYC311 says cash is not accepted by mail. | Mail check or money order payable to NYC Water Board. |
| Forgetting the account number | Payment can be delayed or misapplied. | Write the DEP water/sewer account number on the check or money order. |
| Waiting on leak forgiveness | DEP has 120-day repair and request timing rules for leak forgiveness. | Repair quickly and submit a request or high-bill dispute through My DEP Account. |
| Using DOF Business Center for account questions | NYC311 says DOF Business Centers accept payments only and do not have water/sewer account information. | Use a DEP Borough Office or call 718-595-7000 for account questions. |
| Ignoring lien or shutoff notices | Overdue charges may become more serious. | Contact DEP Customer Service or collectionsunit@dep.nyc.gov quickly. |
NYC Department of Environmental Protection Water Bill FAQs
These answers cover common searches about NYC DEP water bill payment, My DEP Account, QuickPay, phone payment, mail address, customer service, borough offices, leak forgiveness, autopay and financial assistance.
QHow do I pay my NYC DEP water bill online?
Use My DEP Account for full account access or QuickPay for a one-time payment. Start from the official NYC DEP How to Pay page or NYC311 Water and Sewer Bill Payment page.
QWhat is My DEP Account?
My DEP Account is the online portal for NYC water and sewer billing. It lets customers pay bills, receive e-bills, review billing history, print bills, track usage, sign up for leak notifications and submit forms online.
QCan I pay an NYC water bill without creating a My DEP Account?
Yes. DEP offers QuickPay for one-time payment without signing up for a My DEP Account.
QWhat is the NYC DEP water bill customer service number?
Call NYC DEP Customer Service at 718-595-7000 for water and sewer billing inquiries and dispute resolution.
QWhat is the NYC water bill phone payment number?
Call 866-622-8292 to pay by phone. The automated payment service is available 24 hours a day, 7 days a week.
QWhere do I mail my NYC DEP water bill payment?
Mail check or money order payable to NYC Water Board to NYC Water Board, P.O. Box 11863, Newark, NJ 07101-8163. Include the bill stub and write the account number on your payment.
QCan I mail cash for an NYC water bill?
No. NYC311 says cash is not accepted by mail. Use check or money order payable to NYC Water Board.
QIs there a fee for paying NYC water bill by card?
Yes. DEP says credit and debit card payments carry a 2.25% convenience fee. EFT payments from checking or savings may be available without that card fee.
QCan I set up autopay for NYC DEP water bills?
Yes. My DEP Account allows recurring payments and automatic bill payment. DEP also provides Autopay information and eligibility details for incentive programs on its official site.
QCan I receive NYC water bills electronically?
Yes. My DEP Account supports paperless billing/e-billing, so you can receive email notifications when bills are available online.
QWhere can I pay NYC water bill in person?
You can pay at a DEP Borough Office by personal check, certified check or money order. NYC Department of Finance Business Centers also accept water bill payments by cash, check or money order, but they do not handle account questions.
QCan I visit any DEP Borough Office?
Yes. NYC311 says customers can receive service at any DEP Borough Office regardless of their borough of residence.
QHow do I dispute an NYC water bill?
Use My DEP Account request tools or contact DEP Customer Service at 718-595-7000. Prepare your account number, bill date, meter details, usage history and reason for dispute.
QDoes NYC DEP offer leak forgiveness?
Yes. DEP’s Leak Forgiveness Program may provide partial relief for eligible metered properties when a leak causes a bill that is at least 200% of a normal bill and the customer follows repair/request timing rules.
QHow much can NYC DEP leak forgiveness reduce?
DEP says one half of the high bill amount may be forgiven, but the final amount owed for that bill will not be less than 150% of the property’s typical bill.
QWhere do I mail a leak forgiveness request?
DEP lists BCS Correspondence—Leak Program, 59-17 Junction Blvd., 7th Floor, Flushing, NY 11373. You can also create a high-bill dispute online through My DEP Account.
QDoes NYC DEP offer financial assistance?
Yes. DEP lists financial assistance programs including Home Water Assistance Program, Leak Forgiveness Program, Multi-Family Conservation Program, Multi-Family Water Assistance Program, Water Debt Assistance Program and Reimbursable Metering Program.
QWho should I contact for NYC DEP lien sale or overdue charges?
DEP says property owners facing a lien sale can contact collectionsunit@dep.nyc.gov or 718-585-7890.
QIs Water-Department.org the official NYC DEP website?
No. This is an independent guide. Official payments, disputes, leak forgiveness, customer service, financial assistance and account decisions must be handled through NYC DEP, NYC311 and official NYC resources.
Official Sources for NYC DEP Water Bill Customers
Use these official resources for final confirmation before paying, disputing, applying for leak forgiveness, asking for assistance or visiting a borough office.
| Official source | Use it for | Open |
|---|---|---|
| NYC DEP How to Pay | Online payment, QuickPay, phone payment, mail payment, in-person payment, fees, scam warning and tutorials. | Open DEP How to Pay |
| My DEP Account | Login, pay bills, autopay, e-billing, billing history, usage tracking, leak notifications and online requests. | Open My DEP Account |
| QuickPay / View Water Charges | One-time payment or viewing current water and wastewater charges without full account setup. | Open QuickPay |
| NYC311 Water and Sewer Bill Payment | Payment methods, phone number, mail address, posting notes and DEP borough office information. | Open NYC311 payment guide |
| DEP Customer Service | Billing help, customer service hours, borough office support and account questions. | Open Customer Service |
| DEP Contact | Billing inquiries, lien-sale contact, 311 reporting, general mail address and issue routing. | Open DEP Contact |
| Leak Forgiveness Program | High-bill relief caused by leaks, eligibility, deadlines, repair rules and request address. | Open leak forgiveness |
| Financial Assistance Programs | Home Water Assistance, Water Debt Assistance, Multi-Family programs, Leak Forgiveness and Reimbursable Metering Program. | Open assistance programs |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.