City of Indianapolis Water Department: Pay Citizens Water Bill, Start Service, Report Leaks, Check Rates and Water Quality
Indianapolis water and wastewater service is handled by Citizens Energy Group, not a traditional city water department counter. This guide helps you quickly find the official payment portal, customer service phone number, start/stop/transfer service page, emergency or leak number, assistance resources, water/wastewater rates, conservation tips and annual drinking water reports.
Pay online
Use Citizens My Account or Make a One-Time Payment for official online water/wastewater bill payment.
Call customer service
Call 317-924-3311 for customer service, emergency or leak reporting.
Move service
Use the online Start, Stop or Transfer application for water, wastewater or natural gas service.
Water quality
Citizens publishes annual Indianapolis Area Drinking Water Reports with source and testing data.
Main Official Indianapolis Water Department Links
How to Pay Your Indianapolis Water Bill Online, by Phone or In Person
Citizens Energy Group offers online, phone and in-person payment options. For many customers, the fastest official route is My Account or Make a One-Time Payment.
| Payment option | Official detail | Best customer action |
|---|---|---|
| My Account | View and pay bills, update profile information and manage account tools. | Open My Account if you want full account access. |
| One-time payment | Citizens partners with PayNearMe for convenient online and in-person payment options. | Open One-Time Payment for quick payment. |
| Bank draft online | Make a one-time payment from checking or savings using PayNearMe with no service fee. | Use this if you want a lower-cost online payment method. |
| Credit/debit card online | Visa, MasterCard, Discover and American Express are listed. Residential customers have no fee; commercial customers are assessed a 3.5% service fee. | Check whether the account is residential or commercial before paying by card. |
| Phone payment | Call 317-924-3310 and follow automated instructions for bank draft or card payment. | Keep your account details and payment method ready before calling. |
| Payment location | Citizens offers in-person payment options through payment locations. | Use the official Find a Payment Location route before visiting a store or payment center. |
Citizens My Account, Paperless Billing, Alerts and Billing Services
If you pay every month, registering for My Account is more useful than using one-time payment only. My Account lets you view bills, update profile information, manage billing tools and see account details.
Paperless billing
Citizens says paperless billing sends an email each month when your bill is ready to be paid.
Large print billing
Sight-impaired customers can request a large print bill by calling 317-924-3311.
Senior notice protection
Duplicate Notice Protection lets a senior customer designate a third party to receive overdue-bill notification.
Start, Stop or Transfer Indianapolis Water and Wastewater Service
If you are moving into a home, leaving a property or transferring service, use the official Start, Stop or Transfer Service application. Citizens says electronic orders are processed weekdays within 24 hours and confirmations are issued by email.
| Service task | Official detail | Practical tip |
|---|---|---|
| Start service | Use the online application to turn on water, wastewater or natural gas service. | Submit early when moving, renting or buying property. |
| Stop service | Stop appointments are available Monday through Friday, excluding holidays. | Unlock gates and contain dogs so field employees can access the meter safely. |
| Transfer service | Use the same online application to transfer utility service. | Coordinate stop date and start date so you do not pay for the wrong property. |
| No SSN or Tax ID | Citizens says stop-service customers without SSN/Tax ID or without one on file can submit a Stop Request for review. | Allow extra review time if identity data is not already on file. |
Report an Indianapolis Water Leak, Water Emergency or Utility Emergency
For leaks and emergencies, Citizens lists 317-924-3311. The contact page also lists customer service, business contact center, toll-free support and Call Before You Dig 811.
| Need | Official number | What to prepare |
|---|---|---|
| Water leak or emergency | 317-924-3311 | Exact address, nearest cross street, leak type, visible flow, photos and contact number. |
| Customer service | 317-924-3311 | Account number, service address, bill date, payment confirmation or service request details. |
| Business contact center | 317-927-4328 | Business name, service address and account details. |
| Toll free | 800-427-4217 | Account details and reason for calling. |
| Before digging | 811 | Dig location and project details before excavation. |
Trouble Paying an Indianapolis Water or Utility Bill?
Citizens says customers having difficulty paying their bill can use options designed to avoid service interruption. Assistance may include available assistance searches, payment arrangements, community programs and Citizens hardship resources.
| Help option | Official detail | Best next step |
|---|---|---|
| Available assistance | Citizens My Account and Billing & Payments pages link to available assistance resources. | Search for assistance before the account becomes urgent. |
| Payment arrangements | Citizens has referenced flexible payment arrangements for customers behind on bills. | Call 317-924-3311 and ask what arrangement is available for your account. |
| Warm Heart Warm Home Foundation | Citizens has described grant support through the Warm Heart Warm Home Foundation for customers in need. | Ask Citizens customer service whether this or other assistance is open for your situation. |
| Indiana EAP and local help | Citizens points customers to energy assistance and community assistance resources during assistance seasons. | Apply early and keep approval/denial documents for other assistance screening. |
Indianapolis Water and Wastewater Rates: Where to Check Official Charges
Citizens provides water and wastewater services in the Indianapolis area that are regulated by the Indiana Utility Regulatory Commission. The official Rates & Regulatory Notices page lists water rates, wastewater rates, riders, appendices, terms and legal notices.
Water rates
Use the official water rate section for current water rate schedules, riders, appendices and terms.
Wastewater rates
Use wastewater rates for sewer-related charges, including residential, commercial and special categories where applicable.
Monthly billing
Citizens rate pages describe metered accounts being billed monthly under applicable schedules.
Water Conservation and Leak Detection Tips for Indianapolis Customers
Citizens says water conservation is important because it helps protect water quality and can lower monthly water bills. Leak detection is also important because even small leaks can waste large amounts of water over time.
| Action | Why it matters | Practical check |
|---|---|---|
| Check toilets | Silent toilet leaks can waste water every day. | Put food coloring in the tank and check if color appears in the bowl without flushing. |
| Inspect faucets | Small drips can add up over a full billing period. | Check sinks, tubs, laundry, outdoor spigots and hose connections. |
| Review irrigation | Lawn watering can quickly raise summer usage. | Citizens has encouraged limiting lawn watering during hot dry weather. |
| Watch usage changes | Sudden increase may mean a leak or changed water habit. | Compare current bill with recent usage and repair leaks quickly. |
Indianapolis Drinking Water Source, Treatment and Annual Water Quality Reports
Citizens Energy Group says it supplies drinking water to hundreds of thousands of people in Central Indiana and produces water at treatment facilities near sources including the White River and Geist, Morse and Eagle Creek Reservoirs. The annual drinking water report explains source water and how results compare to public water supply standards.
Water sources
Citizens uses primary water sources including White River and Geist, Morse and Eagle Creek Reservoirs.
Treatment plants
Citizens says it produces drinking water at ten treatment facilities strategically located near primary water sources.
Annual reports
The Indianapolis Area Drinking Water Report summarizes data collected over the past calendar year.
Check Water, Wastewater or Utility Availability for an Indianapolis Property
If you are buying land, building, planning development or checking whether service exists at a property, Citizens provides a Utility Availability Request form. Citizens says requests can take up to seven business days because research may be required.
Indianapolis Water Department Phone Number, Office Address, Hours and Map
Use Citizens Energy Group customer service for billing, account, service, emergency or leak questions. Use the automated payment number only when you are ready to make a payment by phone.
Citizens Energy Group contact
Customer Service / Emergency or Leak: 317-924-3311
Automated phone payment: 317-924-3310
Business Contact Center: 317-927-4328
Toll Free: 800-427-4217
Office and hours
Address:
2020 North Meridian Street
Indianapolis, IN 46202
Customer service hours:
Monday to Friday, 7:00 AM to 7:00 PM
Saturday, 9:00 AM to 1:00 PM
Business Contact Center:
Monday to Friday, 8:00 AM to 5:00 PM
Map shows Citizens Energy Group at 2020 North Meridian Street, Indianapolis, IN 46202. For customer service, emergency or leak reporting, call 317-924-3311.
Common Indianapolis Water Bill and Service Mistakes
Most billing and service problems can be avoided by using official links, calling the correct number, allowing processing time for service changes and checking leaks before a second high bill arrives.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment sites | Payment may be delayed, misdirected or connected to unnecessary third-party fees. | Use citizensenergygroup.com, My Account or the official one-time payment page. |
| Calling payment line for account help | Automated payment line is mainly for payment, not account troubleshooting. | Call 317-924-3311 for customer service or account questions. |
| Not saving payment confirmation | It is harder to prove payment if posting is delayed. | Save receipt, confirmation number or screenshot. |
| Waiting to stop service | You may remain responsible for charges at a property after moving. | Submit stop or transfer request before move-out and keep confirmation. |
| Ignoring leaks | Small leaks can increase future bills and waste water. | Check toilets, faucets, irrigation and outdoor spigots quickly. |
City of Indianapolis Water Department FAQs
These answers cover common searches about Indianapolis water bill payment, Citizens Energy Group, customer service, phone payment, start/stop service, leaks, assistance, rates and water quality reports.
QWho handles water service in Indianapolis?
Citizens Energy Group handles Indianapolis-area water and wastewater services, including bill payment, start/stop/transfer service, emergency or leak reporting, rates and drinking water reports.
QHow do I pay my Indianapolis water bill online?
Use the official Citizens Energy Group My Account page or Make a One-Time Payment page. Citizens partners with PayNearMe for convenient online and in-person bill payment options.
QWhat is the Indianapolis water bill phone number?
For customer service, emergency or leak reporting, call 317-924-3311. For automated phone payment, call 317-924-3310 and follow the instructions.
QCan I pay a Citizens Energy Group bill by phone?
Yes. Call 317-924-3310 and follow the automated instructions. Citizens lists bank draft and card payment options by phone.
QIs there a card fee for paying Citizens Energy Group?
Citizens says there is no fee for residential customers using listed credit/debit card payment options. Commercial customers are assessed a 3.5% service fee.
QHow do I start, stop or transfer Indianapolis water service?
Use Citizens Energy Group’s Start, Stop or Transfer Service application. Citizens says electronic orders are processed weekdays within 24 hours and confirmations are issued by email.
QWho do I call for an Indianapolis water leak?
Call Citizens Energy Group at 317-924-3311 for emergency or leak reporting.
QWhat are Citizens Energy Group customer service hours?
The Citizens contact page lists customer service hours as Monday to Friday, 7:00 AM to 7:00 PM, and Saturday, 9:00 AM to 1:00 PM.
QWhere is Citizens Energy Group located in Indianapolis?
Citizens Energy Group is listed at 2020 North Meridian Street, Indianapolis, IN 46202.
QCan I request paperless billing?
Yes. Citizens says paperless billing sends an email each month when your bill is ready to be paid.
QCan seniors get extra overdue-bill notice protection?
Citizens describes Duplicate Notice Protection for senior citizens, where a designated third party receives notification if a bill is overdue. The third party is not responsible for paying the bill.
QWhere can I find Indianapolis water rates?
Use the official Citizens Energy Group Rates & Regulatory Notices page for current water and wastewater rates, riders, appendices, terms and legal notices.
QDoes Citizens Energy Group offer help if I cannot pay?
Citizens says customers having difficulty paying can review available options to avoid interruption of service. Call 317-924-3311 and ask about payment arrangements and available assistance.
QWhere does Indianapolis drinking water come from?
Citizens says it produces drinking water at treatment facilities near primary water sources including the White River and Geist, Morse and Eagle Creek Reservoirs.
QWhere can I find the Indianapolis water quality report?
Use the official Indianapolis Area Drinking Water Report page. The report summarizes water quality data collected over the past calendar year and explains where water comes from.
QIs Water-Department.org the official Indianapolis water department website?
No. This is an independent guide. Official payments, account changes, leak reporting, assistance, rates and water quality questions must be handled through Citizens Energy Group and its official resources.
Official Sources for Indianapolis Water Department Customers
Use these official resources for final confirmation before paying, starting service, calling customer support, reporting a leak, requesting assistance, checking rates or reviewing drinking water quality.
| Official source | Use it for | Open |
|---|---|---|
| Citizens Energy Group Water | Water utility overview, water sources, treatment facilities and water service context. | Open water page |
| My Account | View and pay bills, manage profile, account detail, payment history and billing tools. | Open My Account |
| Make a One-Time Payment | Quick bill payment through Citizens / PayNearMe options. | Open one-time payment |
| Payment Options | Online, phone, bank draft, card and payment-location guidance. | Open payment options |
| Billing & Payments | Payment methods, assistance, billing services, rates and bill-reading resources. | Open billing hub |
| Start, Stop or Transfer Service | Turning on, turning off or transferring water, wastewater or natural gas service. | Open service request |
| Contact Citizens Energy Group | Customer service, emergency/leak number, business contact center, toll-free number and hours. | Open contact page |
| Rates & Regulatory Notices | Water and wastewater rates, riders, appendices, terms and legal notices. | Open rates page |
| Water Quality Reports | Indianapolis area drinking water report, source water information and testing summaries. | Open water reports |
| Leak Detection Tips | Finding and fixing household leaks to reduce water waste and bill surprises. | Open leak tips |