Can I pay my Albany water bill by mail or in person?

Yes. The City says residents can pay by mail or in person at 10 North Enterprise Drive, Albany, NY 12204. Checks or money orders should be payable to the Department of Water and Water Supply.

Does Albany Water accept paperless billing?

Yes. The online account management portal allows customers to register for paperless billing.

City of Albany NY Water Department – Pay Water Bill, Phone Number, Emergency & Service Help

Q: What is the Albany Water Department billing phone number?

The Albany Water Department billing phone number is 518-434-5300.

Q: Where is the Albany Water Department located?

The Albany Water Department is located at 10 North Enterprise Drive, Albany, NY 12204.

Q: Can I pay my Albany water bill by phone?

Yes. The City says customers can call Customer Service at 518-434-5300 during office hours. Credit card payments by phone have a $3 fee.

Q: Is Water-Department.org the official City of Albany website?

No. Water-Department.org is an independent guide. Official payments, account decisions, emergencies, rates, complaints and service requests must be handled through the City of Albany and Albany Water Department official resources.

Updated 2026 • Official Albany links reviewed

City of Albany NY Water Department: Pay Water Bill, Customer Service, Emergency Dispatch and Account Help

Albany water customers often need a safe payment link, the correct billing phone number, the emergency dispatch line, the department address, or help with final meter readings and service interruptions. This guide keeps the official Albany Water Department payment, customer service, rates, complaint and emergency resources in one practical place.

💳 Pay Albany Water Bill 🧾 Official Bill Payment Page 🏛️ Albany Water Department

518-434-5300Billing / customer service

518-434-5322Dispatch and emergencies

10 N Enterprise DrWater Department office

No fee onlineVisa, Mastercard, e-check

💳

Pay online

The portal supports one-time payments, 24 months of billing/usage history and paperless billing.

☎️

Billing help

Call 518-434-5300 for billing questions, phone payment and account support.

🚨

Emergency dispatch

Call 518-434-5322 for flooding, backups, sinkholes, main breaks and after-hours emergencies.

🏢

Office

Albany Water Department is located at 10 North Enterprise Drive, Albany, NY 12204.

Main Official Albany Water Department Links

✓

Editorial trust note: This guide was prepared from official City of Albany Water Department, bill payment, account portal, customers/residents, emergency phone, rates, complaint and service interruption resources.

ℹ️

Independent guide: Water-Department.org is not the City of Albany. Official payments, complaints, rates, account transfers, emergencies and billing decisions must be handled through the Albany Water Department and official City resources.

Payment options

How to Pay a City of Albany NY Water Bill Online, by Phone, Mail or In Person

The Albany Water Department offers online bill payment for residential and commercial customers. The official portal supports one-time payments, usage and billing history, and paperless billing registration.

Payment method	Official detail	Practical action
Online payment	One-time payments, 24 months of usage/billing history and paperless billing.	Open the Account Management Portal.
Accepted online methods	Visa, Mastercard and electronic checks are accepted.	Choose the payment method shown in the official portal.
Online service fee	The City says there are no fees for using the online service.	Confirm the portal total before submitting payment.
Phone payment	Call Customer Service at 518-434-5300 during office hours. Credit card phone payments have a $3 fee.	Have account number, service address and payment card ready.
Mail or in person	Send or bring check/money order payable to Department of Water and Water Supply to 10 North Enterprise Drive, Albany, NY 12204.	Include account details so payment is applied correctly.

💡

Payment safety tip: Start from albanyny.gov or albanyny.merchanttransact.com before entering your account or card details. Avoid unofficial third-party bill payment pages if you want the safest route.

Portal features

Albany Water Account Management Portal: Login, Sign Up, One-Time Payment and Paperless Billing

The account portal gives customers multiple options. You can log in, sign up to save payment information, or use one-time payment without registration.

One-time payment

Use this when you want to pay without creating an online account.

Sign up

Create an account if you want saved payment information and easier future access.

Billing history

The City says the portal allows customers to view 24 months of usage and billing history.

🔐

Portal tip: The Albany Water Board portal displays the department phone number and water@albanyny.gov contact. If you see a different brand or a confusing page, return to the official City bill payment page.

Customer services

New Water Connection, Account Transfer, Final Meter Reading and Customer Forms

Albany Water provides more than bill payment. The Customers/Residents page links new connection guidance, account transfer and final meter readings, rates, complaint forms and service interruption resources.

Customer need	Official guidance	Best action
New water connection	The property owner contracts with a licensed plumber for construction of a new water service. Fees apply for tapping the water main and water meter.	Call Customer Service at 518-434-5300 for size-specific fees and next steps.
Account transfer	The City links a Water Service Account Transfer form.	Use the official account transfer/final meter reading resource before a sale, rental change or ownership transfer.
Final meter reading	Final meter readings are linked from the Customers/Residents page.	Request early before closing or move-out to avoid last-minute billing delay.
Water complaint	The City provides a form for complaints regarding taste, color or smell that the lab can diagnose.	Use the Water Complaint Form for non-emergency quality concerns.
Service interruption	The City links service interruptions including main breaks, planned maintenance and hydrant flushing.	Check official interruption pages before assuming your property has a private issue.

📌

Closing or move tip: Request final meter readings and account transfer support early. Waiting until closing day can delay final water/sewer settlement.

Emergency help

Albany Water Emergency Numbers: Loss of Service, Escaping Water, Quality Change and Pressure Loss

The City’s emergency phone PDF says loss of service, escaping water, sudden changes in color, clearness, taste or odor, and extreme loss of pressure may constitute a water supply emergency.

Emergency or urgent issue	Official number	What to report
Dispatch and emergencies	518-434-5322	Flooding, backups, sinkholes, main breaks, after-hours emergencies.
Customer service	518-434-5316	Emergency PDF lists this customer service number for water supply concerns.
Department of Water	518-434-5300	Billing, department support and water department contact.
Emergency line	518-462-4004	Emergency PDF lists this as an emergency number.
No answer	518-438-4000	The PDF says to contact Albany Police Department if there is no answer at the listed emergency numbers.

🚨

Emergency reporting tip: Give the nearest address, cross street, visible water flow, sewer backup location, pressure issue, taste/color/odor change, and whether the issue affects one property or multiple homes.

Rates and bill review

Albany Water and Sewer Rates, High Bill Checks and Complaint Steps

The City links a Water and Sewer Rates page for rate details. If your bill looks wrong, first compare your usage, billing period, prior balance and payment history before submitting a complaint.

Review rates

Use the official Water and Sewer Rates page for current rate information and how rates are determined.

Check 24-month history

The online portal allows 24 months of usage and billing history, which helps compare seasonal changes.

File complaint when needed

Use the official Water Bill Complaint Form for billing complaints and the Water Complaint Form for taste, color or smell concerns.

💧

High-bill tip: Check toilets, faucets, outdoor spigots, irrigation lines and basement plumbing before assuming the bill is only a billing error. Hidden leaks can create steady usage.

Drinking water and lead

Albany Lead Service Line, Drinking Water and Water Quality Resources

The Albany Water portal highlights the Lead Service Replacement Program, including a reimbursement of up to $2,000 for eligible lead service line replacement. The Water Department page also links Lead and Drinking Water and Water Quality Report resources.

Lead service replacement

Review the official lead service resources if your property has or may have a lead service line.

Water quality report

Use the official Albany Water Department links for water quality reports and drinking water information.

🧪

Water quality tip: For sudden color, taste, odor or pressure changes, treat it as urgent and call the Water Department. For non-emergency taste, color or smell concerns, use the official Water Complaint Form.

Contact and map

Albany Water Department Phone Number, Email, Office Address, Hours and Map

Use these official Albany Water Department details for billing, payment questions, water service concerns, account transfers, final meter readings, complaints and emergencies.

Albany Water Department

Address: 10 North Enterprise Drive, Albany, NY 12204

Billing: 518-434-5300

Dispatch and emergencies: 518-434-5322

Email: water@albanyny.gov

Department hours: 8:00 AM to 4:30 PM.

When to call which number

Call billing for bill payment, portal questions, rates, account transfers and final meter readings.

Call dispatch/emergency for flooding, backups, sinkholes, main breaks, loss of service, pressure loss or sudden water quality changes.

Map shows Albany Water Department at 10 North Enterprise Drive, Albany, NY 12204. For online bill payment, use the official account management portal linked by the City.

Avoid mistakes

Common Albany Water Bill and Department Contact Mistakes

Most account and emergency issues can be handled faster when you use the right official link, phone number and form.

Mistake	Why it creates trouble	Better action
Using unofficial payment pages	Payment may be delayed, misdirected or include unnecessary third-party fees.	Start from albanyny.gov Water Bill Payment or the official MerchantTransact portal.
Calling billing for a water emergency	Emergencies need fast dispatch routing.	Call 518-434-5322 for dispatch and emergencies.
Waiting on final meter readings	Closing or move-out billing can be delayed.	Use account transfer/final meter reading resources early.
Ignoring water quality changes	Sudden changes in taste, odor, color, clearness or pressure can be urgent.	Call the Water Department immediately for emergency conditions.
Not reviewing usage history	A seasonal usage jump or leak can look like a billing error.	Use the portal’s 24-month usage and billing history before filing a complaint.

✅

Best habit: Save the payment portal, 518-434-5300, 518-434-5322, water@albanyny.gov and your account number in one phone note.

Most searched FAQs

City of Albany NY Water Department FAQs

These answers cover common searches about Albany water bill payment, phone number, emergency dispatch, account portal, paperless billing, rates, complaints, final meter readings and department address.

QHow do I pay my City of Albany NY water bill online?

Use the official Albany Water Bill Payment page and open the Account Management Portal. The portal supports one-time payments, paperless billing and 24 months of usage and billing history.

QWhat is the Albany Water Department billing phone number?

The billing phone number is 518-434-5300.

QWhat is the Albany Water Department emergency number?

The Albany Water Department lists Dispatch and Emergencies at 518-434-5322. Use it for flooding, backups, sinkholes, main breaks and after-hours emergency concerns.

QWhere is the Albany Water Department located?

The department is located at 10 North Enterprise Drive, Albany, NY 12204.

QWhat are Albany Water Department hours?

The Albany Water Department page lists hours as 8:00 AM to 4:30 PM. The Customers/Residents page lists Monday through Friday 8:30 AM to 4:30 PM for the Water & Water Supply contact section, so call before visiting if timing matters.

QCan I pay my Albany water bill by phone?

Yes. Call Customer Service at 518-434-5300. The City says credit card phone payments have a $3 fee.

QCan I pay my Albany water bill by mail?

Yes. Send check or money order payable to the Department of Water and Water Supply to 10 North Enterprise Drive, Albany, NY 12204.

QCan I pay my Albany water bill in person?

Yes. The City says residents are welcome to pay in person at the Water Department, 10 North Enterprise Drive, Albany, NY 12204.

QWhat payment methods does the Albany online portal accept?

The City says Visa, Mastercard and electronic checks are currently accepted online.

QIs there a fee to pay an Albany water bill online?

The City says there are no fees for using the online payment service. Phone credit card payments have a $3 fee.

QCan I see Albany water usage history online?

Yes. The City says the portal allows customers to view 24 months of usage and billing history.

QCan I register for paperless billing?

Yes. The Albany online account portal allows customers to register for paperless billing.

QHow do I request a new water connection in Albany?

The City says the property owner contracts with a licensed plumber for construction of a new water service. Contact customer service at 518-434-5300 for tapping and meter fee information.

QHow do I file an Albany water bill complaint?

The Water Bill Payment page links an official Water Bill Complaint Form. Use it for official billing complaints after reviewing your bill and account history.

QHow do I report taste, color or smell concerns?

The Customers/Residents page links a Water Complaint Form for complaints regarding taste, color or smell that the lab can diagnose. Sudden quality changes may be an emergency, so call the Water Department immediately if the issue is urgent.

QWhere can I find Albany water and sewer rates?

Use the official Water and Sewer Rates page linked by the Albany Water Department and Water Bill Payment page.

QWhat counts as an Albany water emergency?

The City emergency phone PDF lists loss of service, escaping water, sudden changes in water color, clearness, taste or odor, and extreme pressure loss as possible water supply emergencies.

QIs Water-Department.org the official City of Albany website?

No. This is an independent guide. Official payments, account transfers, emergencies, complaints, rates and service requests must be handled through the City of Albany and Albany Water Department official resources.

Official source table

Official Sources for City of Albany NY Water Department Customers

Use these official resources for final confirmation before paying, calling, requesting a final meter reading, filing a complaint, reviewing rates or reporting an emergency.

Official source	Use it for	Open
Albany Water Department	Department overview, address, billing phone, emergency dispatch, email, lead, water quality and water board links.	Open department page
Water Bill Payment	Online payment, pay by mail/in person, pay by phone, fees, bill complaints and rate links.	Open bill payment
Account Management Portal	One-time payments, login, signup, saved payment information, billing/usage history and paperless billing.	Open payment portal
Customers / Residents	New connection, water bill payment, account transfer, final meter readings, rates, service interruptions and complaints.	Open customer resources
Water & Sewer Rates	Current Albany water and sewer rate information and how rates are determined.	Open rates
Water Complaint Form	Taste, color, smell and non-emergency water quality complaint routing.	Open complaint form
Service Interruptions	Water main breaks, planned maintenance, hydrant flushing and service interruption resources.	Open interruptions
Emergency Telephone Numbers	Water supply emergency numbers for loss of service, escaping water, water quality changes and pressure loss.	Open emergency PDF

✅

Final takeaway: For most Albany customers, use the official Account Management Portal to pay online, call 518-434-5300 for billing, call 518-434-5322 for emergencies, use 10 North Enterprise Drive for mail/in-person payments, and use official City forms for complaints, account transfers and final meter readings.