What is the Freeport FL water bill automated phone payment number?

The City lists the 24/7 automated phone payment system as 1-844-719-3088. You need your utility account number.

Where do I mail my Freeport Florida utility bill payment?

Mail payments to City Hall at City of Freeport, 112 Highway 20 West, Freeport, Florida 32439.

Who do I contact for City of Freeport utility billing?

The City staff directory lists Utility Billing contacts through the main City phone number 850-835-2822, including Utility Billing Supervisor and Billing Clerk extensions.

Freeport FL Water Bill – Pay Online, Phone Number, Due Date, Utility Billing & Service Help

Q: Can I pay my Freeport FL water bill in person?

Yes. The City says in-person payments are accepted at the Utility Billing Department at City Hall during regular office hours. Cash, check, money order, debit and credit payments are accepted in person.

Q: What is the late fee for a Freeport FL utility bill?

The City Billing FAQ says a $10 late fee is assessed to any unpaid balance on the 21st of each month, or the next business day if the 21st falls on a weekend or holiday.

Q: What forms are available for Freeport utility billing?

The Billing Policies & Forms page lists Pay/View My Bill, Utility Application, New Customer Account Policy, ACH Payment Application, E-Billing Application, Disconnect Request, Deposit Transfer, Billing Policies & Forms and Billing FAQ.

Q: Is Water-Department.org the official City of Freeport website?

No. Water-Department.org is an independent guide. Official payments, account service, billing rules, service forms and utility decisions must be handled through the City of Freeport and its official resources.

Updated 2026 • Official Freeport links reviewed

Freeport FL Water Bill: Pay Online, Phone Payment, Due Date, Late Fee, Utility Billing Forms and Service Help

Freeport water and utility customers usually need one of five things quickly: the online payment portal, the 24/7 automated phone number, the due date, the late fee date, or the correct City Hall address. This guide keeps the official City of Freeport Utility Billing links, payment methods, forms, contact details and practical account tips in one easy page.

💳 Pay / View Utility Bill 🏛️ Official Utility Billing 📄 Billing Forms

1-844-719-308824/7 automated payment

850-835-2822City utility billing phone

14thMonthly due date

$10Late fee after unpaid balance date

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Pay online

Use the Freeport Utilities Customer Service Portal and pay through UBS Citizen Link using your account number or PayID.

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Pay by phone

Call 1-844-719-3088 for the 24/7 automated payment line. You need your utility account number.

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Mail payment

Mail payments to City of Freeport, 112 Highway 20 West, Freeport, FL 32439.

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Due date

Utility account payments are due by the 14th of each month, or next business day if applicable.

Main Official Freeport FL Water Bill Links

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Editorial trust note: This guide was prepared from official City of Freeport Utility Billing, Utilities Customer Service Portal, Billing FAQ, Billing Policies & Forms, New Utility Service Request, Water Department and Staff Directory resources.

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Independent guide: Water-Department.org is not the City of Freeport. Official payments, account balances, due dates, service requests, fees and utility decisions must be handled through the City of Freeport and its official resources.

Payment options

How to Pay Your Freeport FL Water Bill Online, by Phone, Mail or In Person

The City of Freeport gives customers several ways to pay utility bills. Online payment is handled through the Utilities Customer Service Portal, phone payment is available 24/7, and in-person payments are accepted at City Hall during office hours.

Payment method	Official detail	Practical action
Online portal	Pay via UBS Citizen Link using your account number or PayID.	Open the official utility portal.
Direct payment with PayID	The utility portal says customers can make a direct utilities payment if they know their PayID.	Use PayID for faster payment when you only need to pay the outstanding balance.
Automated phone payment	Call 1-844-719-3088 through the 24/7 automated line. You need your utility account number.	Keep account number and payment amount ready before calling.
Mail payment	Send payments directly to City Hall at 112 Highway 20 W, Freeport, FL 32439.	Mail early and include account details to avoid posting delay.
In-person payment	Visit the Utility Billing Department at City Hall during regular office hours. Cash, check, money order, debit and credit payments are accepted in person.	Use in-person payment when you need direct help or want same-day confirmation.

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Payment tip: If the bill is close to late-fee timing, online portal, automated phone or in-person payment is usually safer than mailing a check.

Due date and late fee

Freeport Utility Bill Due Date, Late Fee and What Happens After the 14th

The Freeport Billing FAQ gives two important dates: the monthly due date and the late-fee assessment date. These dates matter because a small delay can add cost to the account.

Billing item	Official rule	What customers should do
Due date	All utility account payments are due by the 14th of each month.	Pay before the 14th whenever possible.
Weekend or holiday	If the 14th falls on a weekend or holiday, the due date moves to the next business day.	Do not assume extra days beyond the next business day.
Late fee	A $10.00 late fee is assessed to any unpaid balance on the 21st of each month.	Clear the unpaid balance before the late-fee date.
Late-fee weekend or holiday	If the 21st falls on a weekend or holiday, the late-fee timing moves to the next business day.	Pay early and save receipt/confirmation.

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Late-fee warning: The $10 late fee applies to any unpaid balance, so even a partial unpaid amount may trigger a fee. Confirm the full balance before the 21st.

Forms and account changes

Freeport Utility Billing Forms: New Account, ACH, E-Billing, Disconnect Request and Deposit Transfer

The Billing Policies & Forms page is important because it is not only for payments. It also links account setup and account-change forms that customers need when moving, starting service, changing billing preferences or disconnecting service.

Form or resource	Use it for	Practical tip
Pay/View My Bill	Opening the official payment and account portal.	Use this for online payment and bill review.
Utility Application	Starting or applying for utility service.	Prepare service address, ID and contact information.
New Customer Account Policy	Understanding requirements for new accounts.	Review before submitting service application.
ACH Payment Application	Setting up bank draft or automatic payment options where accepted.	Confirm start date and continue checking bills until ACH is active.
E-Billing Application	Receiving bill information electronically.	Use an email address you check regularly.
Disconnect Request	Requesting service disconnection.	Submit before move-out date and keep proof.
Deposit Transfer	Handling deposit-related transfer requests.	Ask Utility Billing if the account has any balance or transfer requirement.

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Form tip: Before uploading or sending any form, confirm the current version from the City website. Utility forms can change when policies or payment systems are updated.

Open official Billing Policies & Forms

New service and moving

Start New Freeport Utility Service or Handle Move-In / Move-Out Billing

If you are moving into Freeport, changing properties, requesting meter or sewer tap information, or closing an account, do not only pay the current bill. Use the correct utility service forms so the account responsibility is clear.

Starting service

Use the City’s New Utility Service Request and utility application resources. Prepare service address, contact details, requested start date and any required documents.

Stopping service

Use the official Disconnect Request form when you move out or no longer need utility service. Keep proof of the request and ask about final billing.

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Move-out tip: Do not wait until closing day or move-out day. Submit account change or disconnect requests early and confirm whether a final bill or deposit handling is required.

Open official New Utility Service Request page

High bill and leak check

What to Do If Your Freeport FL Water Bill Looks Too High

A high water bill is often caused by irrigation, running toilets, outdoor spigots, underground leaks, guest use, pool filling or billing-period changes. The City’s utility policy materials indicate the Utility Billing Department has a leak-check process at the meter when customers are concerned about possible leaks.

High-bill clue	Possible reason	What to check first
Sudden usage jump	Running toilet, irrigation leak, hose left on or underground leak.	Check toilets, irrigation system, outside spigots and wet ground near lines.
Bill rises in warm months	Lawn watering, garden watering, pool filling or pressure washing.	Review outdoor use before assuming a billing mistake.
Meter still moves when water is off	Hidden leak between meter and home or inside plumbing.	Turn off fixtures and watch the meter if safe and accessible.
Possible city-side issue	Meter-side check may be needed.	Call Utility Billing and ask about the leak-check process.

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Leak-check tip: Put food coloring in toilet tanks and wait without flushing. If the color appears in the bowl, the toilet is leaking. Also inspect irrigation valves, hose bibs and soft/wet ground near the service line.

Contact and map

Freeport FL Water Bill Phone Number, City Hall Address, Staff Directory and Map

Use these official Freeport contact details for payment issues, account questions, utility forms, service requests, leak-check questions, new service and billing help.

Utility Billing / City Hall

Phone: 850-835-2822

Address: 112 Highway 20 West, Freeport, FL 32439

Automated payment: 1-844-719-3088

Use for: payments, account questions, forms, e-billing, ACH, disconnects and service requests.

Utility Billing staff

The City staff directory lists Utility Billing contacts through the main City phone number, including Utility Billing Supervisor and Billing Clerk extensions.

Use the official staff directory for current names, extensions and email addresses before sending account information.

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Before calling: Keep your utility account number, PayID, service address, payment confirmation, due date, late-fee concern, service form question or leak-check request ready.

Map shows Freeport City Hall at 112 Highway 20 West, Freeport, FL 32439. For fastest payment, use the online utility portal or automated phone payment line.

Avoid mistakes

Common Freeport FL Water Bill Mistakes That Cause Late Fees or Account Problems

Most billing issues can be avoided by using official links, paying before the 14th, understanding the late-fee date, keeping receipts and using the correct service forms when moving.

Mistake	Why it creates trouble	Better action
Using unofficial payment sites	Payment may be delayed, misdirected or harder to verify.	Start from freeportflorida.gov or eservices.freeportflorida.gov.
Paying after the 14th	The balance may move closer to late-fee assessment.	Pay before the 14th or next business day if applicable.
Ignoring the 21st late-fee date	A $10 late fee is assessed to unpaid balances.	Clear unpaid balance before the late-fee date.
Mailing without account details	Payment posting may be delayed if the City cannot match the payment quickly.	Include account number and service address with mailed checks.
Moving without a disconnect request	Billing responsibility may continue until service changes are properly handled.	Use the official Disconnect Request and confirm final billing.
Waiting on a suspected leak	Leaks can keep increasing usage every day.	Check toilets, irrigation and call Utility Billing about leak-check options.

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Best habit: Save the online portal, 1-844-719-3088, 850-835-2822, your account number or PayID, and the 14th/21st billing dates in one phone note.

Most searched FAQs

Freeport FL Water Bill FAQs

These answers cover common searches about Freeport Florida water bill payment, online portal, phone payment, due date, late fee, mail address, in-person payment, utility forms and account service.

QHow do I pay my Freeport FL water bill online?

Use the official City of Freeport Utility Billing page or the Utilities Customer Service Portal. The City says customers can pay through UBS Citizen Link using an account number or PayID.

QWhat is the Freeport FL utility payment portal?

The official portal is the Freeport Utilities Customer Service Portal at eservices.freeportflorida.gov. It provides online payment and customer service access for registered utility customers.

QCan I pay my Freeport FL water bill without logging in?

Yes. The utility portal says customers who know their PayID can make a direct utilities payment for the current outstanding balance without logging into the site.

QWhat is the Freeport FL automated phone payment number?

The City lists the automated phone payment system as 1-844-719-3088. It is available 24/7, and you need your utility account number.

QWhere do I mail my Freeport Florida water bill payment?

Mail payments to City of Freeport, 112 Highway 20 West, Freeport, FL 32439. Include account details to help payment posting.

QCan I pay my Freeport utility bill in person?

Yes. The City says customers can pay in person at the Utility Billing Department at City Hall during regular office hours. Cash, check, money order, debit and credit payments are accepted in person.

QWhen is my Freeport utility bill due?

The Billing FAQ says all utility account payments are due by the 14th of each month. If the 14th falls on a weekend or holiday, the due date moves to the next business day.

QWhat is the Freeport FL water bill late fee?

The City Billing FAQ says a $10.00 late fee is assessed to any unpaid balance on the 21st of each month, or the next business day if the 21st falls on a weekend or holiday.

QWhat forms are available for Freeport Utility Billing?

The City Billing Policies & Forms page lists Pay/View My Bill, Utility Application, New Customer Account Policy, ACH Payment Application, E-Billing Application, Disconnect Request, Deposit Transfer, Billing Policies & Forms and Billing FAQ.

QHow do I start new utility service in Freeport FL?

Use the official New Utility Service Request and Utility Application resources from the City of Freeport Utility Billing area. Prepare your service address, contact details, requested start date and any required documents.

QHow do I stop Freeport utility service?

Use the official Disconnect Request listed on the City Billing Policies & Forms page. Submit it before your move-out or closing date and keep proof of the request.

QDoes Freeport FL offer ACH or e-billing?

The Billing Policies & Forms page lists an ACH Payment Application and an E-Billing Application. Use the official forms and confirm enrollment status with Utility Billing.

QWho do I call for Freeport FL utility billing help?

Call the City of Freeport at 850-835-2822. The City staff directory lists Utility Billing staff through the main City phone number with department extensions.

QWhat should I do if my Freeport water bill is high?

First check toilets, irrigation, outdoor spigots and wet areas around the property. Then contact Utility Billing and ask about the City’s leak-check process if you suspect a meter-side or service issue.

QIs Water-Department.org the official City of Freeport website?

No. This is an independent guide. Official payments, account service, utility forms, due dates, late fees and billing decisions must be handled through the City of Freeport and its official resources.

Official source table

Official Sources for Freeport FL Water Bill Customers

Use these official resources for final confirmation before paying, calling, mailing payment, applying for new service, enrolling in e-billing, setting up ACH, requesting disconnect or asking about a high bill.

Official source	Use it for	Open
Utility Billing	Payment methods, online portal, phone payment, mail, in-person payment and Utility Billing Department overview.	Open Utility Billing
Utilities Customer Service Portal	Pay/view bill, direct utilities payment with PayID and registered customer service portal access.	Open payment portal
Billing FAQ	Due date, late fee date and other utility billing questions.	Open Billing FAQ
Billing Policies & Forms	Pay/View My Bill, Utility Application, ACH, E-Billing, Disconnect Request, Deposit Transfer and policies.	Open forms page
New Utility Service Request	New utility service, meter/sewer tap related request information and payment details for setup items.	Open service request
Water Department	City water department information and water-related official city navigation.	Open Water Department
City Staff Directory	Utility Billing staff names, extensions and current city department contacts.	Open staff directory

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Final takeaway: For most Freeport customers, use the online utility portal or call 1-844-719-3088 for payment, pay by the 14th, avoid the $10 late fee on unpaid balances after the 21st, mail or visit City Hall at 112 Highway 20 West, and use the official forms page for ACH, e-billing, new account or disconnect requests.