City of Richmond Water Bill: Pay Online, MyHQ Login, Phone Number, Mail, Payment Plans and Leak Help
The City of Richmond Department of Public Utilities bills customers monthly for water, wastewater, stormwater and natural gas usage. This guide helps you use the official MyHQ login, one-time EZ-PAY, phone payment, mail payment, drop boxes, automatic payment plan, PromisePay payment plans, MetroCare assistance and leak/high-bill support.
How to pay a City of Richmond water bill
To pay a City of Richmond water bill online, use the official DPU Billing page. Use MyHQ if you want login, bill history, AutoPay, notifications and eBills. Use EZ-PAY for a one-time payment with your account number and billing ZIP code. For phone payment or account help, call 804-646-4646.
What do you need to do today?
Richmond DPU has different routes for normal payment, account login, one-time payment, phone payment, mail payment, drop boxes, payment plans, MetroCare and high-bill/leak help.
Official City of Richmond water bill payment links
Use these official Richmond DPU links for MyHQ, EZ-PAY, customer service, PromisePay payment plans, MetroCare, account update, high-bill help and DPU contact details.
City of Richmond water bill MyHQ and EZ-PAY screenshot guide
The screenshot below helps users recognize the City of Richmond DPU water bill payment section before using the official MyHQ login, one-time EZ-PAY, phone payment, mail payment, drop box or PromisePay links.
Image note: This image is used only as a user-help visual reference near the official action section. It is not payment proof, account proof, a live portal, or an official endorsement.
How to use MyHQ for City of Richmond water bill payment
MyHQ is best for customers who want regular access to bills, payment history, AutoPay, notifications and electronic billing.
City of Richmond EZ-PAY one-time utility payment
EZ-PAY is useful when you need to pay quickly and do not want to manage the full MyHQ account features.
Account number + ZIP
DPU says EZ-PAY needs the account number and billing address ZIP code.
Cards and bank accounts
DPU lists debit card, Visa, MasterCard, Discover, checking, savings and money market accounts.
Check payment limits
DPU lists a credit-card single transaction limit and ACH payment limits. Review the current screen before paying.
City of Richmond water bill phone number
DPU’s main number is 804-646-4646. Use it for payment, account questions, high bill help, PromisePay/MetroCare questions and leak investigation requests.
Where to mail or drop a City of Richmond DPU payment
Mail and drop boxes are useful for non-urgent check or money-order payments. Use MyHQ, EZ-PAY or phone payment if you need faster confirmation.
| Payment route | Official detail | Important note |
|---|---|---|
| Mail payment | City of Richmond, Department of Public Utilities, P.O. Box 70621, Philadelphia, PA 19176-0621 | Make checks payable to City of Richmond Department of Public Utilities. |
| City Hall Finance Office | Room 102, 900 E. Broad St. | DPU lists hours Monday-Friday, 8 AM-5 PM. |
| City Hall drop box | Located on the 10th Street side. | No cash. Checks and money orders only. |
| East District Center drop box | East District Center drop box. | No cash. Checks and money orders only. |
| Southside Community Service Center | 4100 Hull St. | DPU lists hours Monday-Friday, 8 AM-5 PM. |
Automatic Utility Payment Plan and MyHQ AutoPay
Richmond DPU customers have more than one automatic-payment route. Use the one that fits how you want to manage the account.
| Automatic option | How it works | Best action |
|---|---|---|
| MyHQ AutoPay | Set up AutoPay inside your MyHQ account with payment and notification preferences. | Use if you already manage your DPU account online. |
| AUPP | DPU automatically deducts the monthly bill from your checking account on the due date. | Call 804-646-4646 to request the application and return it with a voided check. |
| PromisePay automatic payments | Payment plan users can set automatic payments and receive reminders. | Use if you are enrolled in a PromisePay plan for a past-due balance. |
PromisePay payment plans, MetroCare and assistance options
If your Richmond utility bill is past due or difficult to pay, do not ignore it. DPU lists PromisePay payment plans and MetroCare assistance programs.
PromisePay
Residential and commercial customers with a past-due balance may enroll in a PromisePay payment plan.
MetroCare
MetroCare may help qualified low-income households with water, wastewater or natural gas bills, subject to funding.
804-646-4646
Call DPU if you need a special payment plan or are unsure which assistance route applies.
City of Richmond high water bill and leak adjustment help
A high Richmond water bill can come from actual usage, a hidden leak, corrected meter reads, meter equipment issues, old balance, gas/wastewater/stormwater charges, or billing adjustments.
City of Richmond DPU phone number, email, address and map
| Contact item | Official detail | Use it for |
|---|---|---|
| DPU Customer Care | 804-646-4646 | Billing, payments, leak/high-bill help, account questions, payment plans and utility service support. |
| DPU email | dpucustserv@rva.gov | Non-urgent written customer service and documentation follow-up. |
| DPU address | 900 E. Broad St., Room 115, Richmond, VA 23219 | DPU contact and official office reference. |
| City information | 311 or 804-646-7000 | General City service requests and routing. |
| Gas leak safety | Leave the area and call 911 | Immediate gas safety emergency, not normal billing. |
Map shows City of Richmond Department of Public Utilities at 900 E. Broad St., Room 115, Richmond, VA 23219. Bring your DPU bill, account number, payment proof, ID if needed and any repair receipts for account-specific help.
Common City of Richmond water bill payment mistakes
| Mistake | Why it causes trouble | Better action |
|---|---|---|
| Using unofficial payment links | Payments may be delayed, misdirected or processed through an unwanted third party. | Start from the official DPU Billing page, MyHQ or EZ-PAY. |
| Using EZ-PAY without correct account details | EZ-PAY needs account number and billing ZIP code. | Use your latest bill and the official account lookup route if needed. |
| Putting cash in a drop box | DPU drop boxes are for checks and money orders only. | Use check or money order, or pay online/phone if cash is not accepted. |
| Waiting too long on a high bill | Leak repair, meter review and adjustment work can take time. | Repair the leak, save receipts and call DPU quickly. |
| Ignoring payment-plan options | Past-due balances can become harder to manage. | Check PromisePay and call DPU before the balance becomes urgent. |
| Treating gas leak as normal utility issue | Gas leaks are safety emergencies. | Leave the area and call 911 for gas leaks. |
Official City of Richmond water bill resources used in this guide
| Official resource | Use it for | Open |
|---|---|---|
| DPU Billing | MyHQ, EZ-PAY, phone payment, mail payment, drop boxes, AUPP, PromisePay and MetroCare. | Open DPU Billing |
| MyHQ Login | Sign in, sign up, view bills, payment history, AutoPay, notifications and wallet. | Open MyHQ |
| EZ-PAY | One-time payment with account number and billing ZIP code. | Open EZ-PAY |
| DPU Contact | Phone, email, address, office details and customer care routing. | Open DPU Contact |
| PromisePay | Payment plans for past-due balances. | Open PromisePay |
| High Water Bill Help | Leak guidance, repair receipts, adjustment review and meter investigation. | Open high bill help |
| DPU FAQ | Mail/drop-box background, restoration timing and common utility questions. | Open FAQ |
City of Richmond water bill FAQs
How do I pay my City of Richmond water bill online?
Use the official City of Richmond DPU Billing page. Choose MyHQ for login, AutoPay, bill history and eBills. Choose EZ-PAY for one-time payment using account number and billing ZIP code.
What is MyHQ for Richmond DPU?
MyHQ is the City of Richmond DPU online account system. It lets customers view bills and payment history, pay without a fee, set up AutoPay, configure notifications and create a wallet.
What can I see in MyHQ?
DPU says MyHQ allows notification of current bills and viewing current and historical bills up to 36 months.
What is Richmond DPU EZ-PAY?
EZ-PAY is DPU’s one-time payment option. DPU says it requires the account number and billing address ZIP code.
What payment methods does EZ-PAY accept?
DPU lists debit cards, Visa, MasterCard, Discover, checking, savings and money market accounts.
What is the City of Richmond DPU phone number?
Call DPU Customer Care at 804-646-4646 for utility billing, payment, account, payment plan and leak/high-bill help.
How do I pay my Richmond water bill by phone?
Call 804-646-4646. DPU says credit card payments can be accepted by telephone during business hours, and a 24/7 self-service option is available by pressing option 2.
Where do I mail a City of Richmond DPU payment?
Mail payment to City of Richmond, Department of Public Utilities, P.O. Box 70621, Philadelphia, PA 19176-0621. Make checks payable to City of Richmond Department of Public Utilities.
Where can I pay in person?
DPU lists City Hall Finance Office, Room 102, 900 E. Broad St., and Southside Community Service Center at 4100 Hull St. Check the official Billing page before visiting.
Can I use a DPU drop box?
Yes. DPU lists City Hall and East District Center drop boxes. Do not deposit cash; use checks or money orders only.
Can I set up automatic payment?
Yes. Use MyHQ AutoPay or DPU’s Automatic Utility Payment Plan. For AUPP, DPU says to call 804-646-4646 to request an application and return it with a voided check.
Does Richmond DPU offer payment plans?
Yes. DPU has partnered with PromisePay to provide flexible payment plan options for gas and water customers who cannot pay their bills.
What is MetroCare?
MetroCare is a City-sanctioned assistance program coordinated through partner agencies that may help qualified low-income households with water, wastewater or natural gas bills, subject to eligibility and funding.
Can I get help with a high Richmond water bill?
Yes. Check for leaks, repair quickly and contact DPU. DPU says customers who made leak-related repairs may submit receipts for possible account adjustment.
How often can I get a Richmond DPU leak adjustment?
DPU says customers are eligible for one leak adjustment every 12 months.
What should I do if I suspect a leak?
Check toilets, faucets, outdoor spigots and the meter. You can close the main valve and observe the water meter. Call DPU at 804-646-4646 if you need investigation or meter-read help.
What if my utility service is off after payment?
DPU FAQ says service is normally restored the next day after payment posts, and same-day restoration may be available for an additional fee if there is an opening in the schedule. Call 804-646-4646 for current instructions.
Is Water-Department.org the official City of Richmond website?
No. Water-Department.org is an independent guide. Official payments, MyHQ login, EZ-PAY, PromisePay plans, MetroCare assistance, account support and leak adjustment must be handled through City of Richmond DPU official resources.
Last editorial check: June 2026. Payment links, phone numbers, mailing addresses, payment limits, PromisePay details, MetroCare assistance, drop-box locations, restoration timing and leak adjustment rules can change. Confirm final details directly with City of Richmond Department of Public Utilities.
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.