City of Shreveport Water Bill: Pay Online, Phone Number, Mail Address, Assistance, Extension and Leak Adjustment
If you are trying to pay a City of Shreveport water bill, the most important thing is using the official Water & Sewerage route and keeping proof of payment. Shreveport customers can pay online through PayStar, pay by phone, mail a check, pay in person at Government Plaza, request a payment arrangement, text for an extension, apply for SWAP assistance, or request review when a repaired leak caused a high bill.
Pay online
Use the official Shreveport Water & Sewerage PayStar link for online bill payment.
Pay by phone
Call 318-673-5510 and follow the IVR prompts. A $3.25 third-party convenience fee applies.
Mail payment
Mail to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065.
Emergency
Call 318-673-7600 for 24-hour water or sewer emergency service.
Main Official City of Shreveport Water Bill Links
How to Pay Your City of Shreveport Water Bill Online, by Phone, Mail or In Person
Shreveport Water & Sewerage gives customers multiple payment options. For the fastest route, use the official online PayStar link or phone IVR. For cash, check or money order, use Government Plaza or approved in-person locations.
| Payment method | Official detail | Practical action |
|---|---|---|
| Online payment | The City links customers to PayStar for online water bill payment. | Open PayStar from the official payment page and save confirmation. |
| View account first | The Water & Sewerage site links to View My Water Account. | Open account portal if you need account details before paying. |
| Phone payment | Call 318-673-5510 and follow IVR prompts. A $3.25 convenience fee is added. | Have your account number and credit/debit card ready. |
| Mail payment | Mail payment to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. | Include your account number on the check or money order. |
| In-person payment | Pay at Government Plaza, 505 Travis Street, Shreveport, LA 71101, with cash, check or money order. | Use in-person payment if you need direct staff help. |
| CheckFree locations | The City says CheckFree locations throughout the parish may accept payments. | Confirm posting speed if your account is past due or urgent. |
What to Do If Your Shreveport Water Service Was Disconnected for Nonpayment
If water service was disconnected for nonpayment, simply making payment may not be enough. The City instructs customers to report the payment or receipt number after paying.
| Urgent step | Official instruction | Best action |
|---|---|---|
| Make payment | Pay by phone, online or in person. | Use a fast official route and save your receipt number. |
| Report payment | Call 318-673-5510 or text 318-524-8794 with payment or receipt number. | Do this immediately after payment if service was disconnected. |
| Same-day reconnection | Payment must be reported by 1 PM for same-day reconnection. | Pay and report early in the day. |
| Payment extension | Request payment extension by texting 318-524-8794. | Text before your account becomes urgent when possible. |
Shreveport Water Bill Assistance: SWAP, Payment Arrangement and Text Extension
Shreveport customers with a past-due balance may have more than one help route. The best choice depends on whether you need a short extension, a structured payment agreement or assistance through SWAP.
| Help option | Official detail | What to prepare |
|---|---|---|
| Payment arrangement | Call 318-673-5510. Payment agreements require 25% deposit of total agreement amount plus 4 equal payments of remaining balance. | Account number, balance amount and money for the 25% deposit. |
| Payment extension | Request an extension by texting 318-524-8794. | Account number, service address and current bill details. |
| SWAP assistance | The Shreveport Water Assistance Program helps eligible households with water and sewer bill payments. | Proof of eligibility, ID, water account details and income/assistance documents. |
| Agency help | City resources list assistance agencies for SWAP intake. | Call agency first to confirm appointments, documents and current intake process. |
City of Shreveport High Water Bill and Leak Adjustment Help
If your bill suddenly increased, do not only look at the dollar amount. Check water usage, compare it to prior months, inspect the property and ask whether a leak adjustment review is possible after repair.
| Leak adjustment item | Official-style requirement | Practical action |
|---|---|---|
| Formal request | Customers may submit a request for leak adjustment consideration. | Use the official leak adjustment form quickly after receiving the high bill. |
| Proof of repair | Proof may include plumber bill, plumbing supply receipt or customer statement. | Save invoice, receipt, photos and repair date. |
| Usage review | High usage is compared with prior normal usage. | Compare the high bill with the previous three months. |
| Usage returned to normal | Consumption should return to normal after repair before adjustment consideration. | Repair first, then watch the next usage reading. |
| Payment during review | Customers may still need to pay or make payment arrangements while review is processed. | Call 318-673-5510 if you cannot pay the full amount while waiting. |
Start Shreveport Water Service, Check Balance, Due Date and Monthly Billing
City Water & Sewerage information confirms that water and sewerage accounts are billed monthly. Customers may also check balances and due dates by phone, and new accounts may be opened through the Customer Service Division / Permits Center route.
| Service item | Official detail | What to do |
|---|---|---|
| Monthly billing | All water and sewerage accounts are billed monthly by the City. | Check your bill every month and do not wait for a second notice. |
| Balance and due date | Customers may check balances and due dates by calling 318-673-5463. | Use this if you only need balance or due-date confirmation. |
| Establish service | New accounts may be opened through Customer Service Division / Permits Center route. | Call ahead and ask what documents and fees apply. |
| Service setup phone | City information lists 318-673-6097 for service setup / Permits Center route. | Confirm current requirements before visiting. |
| Deposits / connection fee | A deposit is not required to establish service, but one-time connection fee applies; deposits may be required for disconnected accounts or prior balances. | Ask what applies to your account before move-in. |
City of Shreveport Water or Sewer Emergency Phone Number
Billing questions and water/sewer emergencies are not the same. If there is a public water or sewer emergency, use the 24-hour emergency line instead of waiting for normal customer service.
24-hour water or sewer emergency
Emergency phone: 318-673-7600
Use this number for urgent water or sewer problems that need prompt handling.
Report a non-billing issue
Online route: Report an Issue
Use online reporting for non-emergency city issues where a trackable request is helpful.
City of Shreveport Water Bill Phone Number, Office Address, Mail Address and Map
Use these official details for payment, billing support, account help, service setup, assistance, payment reporting, leak adjustment and water/sewer emergency reporting.
Shreveport Water & Sewerage
Office: 505 Travis Street, Suite 320, Shreveport, LA 71101
Billing/payment phone: 318-673-5510
24-hour emergency: 318-673-7600
Balance/due date: 318-673-5463
Mail and urgent payment reporting
Mail payment:
Shreveport Water & Sewerage Department
P.O. Box 30065
Shreveport, LA 71153-0065
Text extension/report payment: 318-524-8794
Service setup / Permits Center: 318-673-6097
Map shows Shreveport Water & Sewerage at 505 Travis Street, Suite 320, Shreveport, LA 71101. For online payment, start from the official Payment Options page or PayStar link.
Common City of Shreveport Water Bill Mistakes That Cause Delays, Shutoff Stress or Missed Help
Most problems can be avoided by using official links, saving receipts, reporting payment after shutoff, requesting extensions early and documenting leaks before asking for adjustment.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment pages | Payment may be delayed, misdirected or include third-party confusion. | Start from shreveportlawater.gov or official PayStar link. |
| Not reporting payment after shutoff | Disconnected customers must report payment or receipt number. | Call 318-673-5510 or text 318-524-8794 immediately after paying. |
| Missing the 1 PM reconnection timing | Same-day reconnection requires payment to be reported by 1 PM. | Pay and report early in the day. |
| Waiting too long for assistance | Payment arrangements, extensions and SWAP assistance need action before the account becomes more urgent. | Call or text before the due situation becomes severe. |
| Not documenting a leak repair | Leak review usually requires proof of repair and usage details. | Save plumber bill, parts receipt, repair date and photos. |
| Calling billing for an emergency | Emergencies need 24-hour emergency routing. | Call 318-673-7600 for urgent water or sewer emergencies. |
City of Shreveport Water Bill FAQs
These answers cover common searches about Shreveport water bill payment, phone number, online account access, mail address, SWAP assistance, payment extension, reconnection, leak adjustment and emergency reporting.
QHow do I pay my City of Shreveport water bill online?
Use the official Shreveport Water & Sewerage Payment Options page and choose the Pay Your Bill Online link. The City links customers to PayStar for online payment.
QWhat is the official Shreveport water bill payment portal?
The official online payment link from Shreveport Water & Sewerage goes to PayStar at secure.paystar.io/pay/shreveportlawater.
QWhat is the Shreveport water bill phone number?
For Shreveport Water & Sewerage billing and payment support, call 318-673-5510.
QCan I pay my Shreveport water bill by phone?
Yes. Call 318-673-5510 and follow the IVR prompts. The City says a $3.25 convenience fee will be added and payable to the third-party vendor.
QWhere do I mail my Shreveport water bill payment?
Mail your payment to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. Include your account number on your check or money order.
QWhere can I pay my Shreveport water bill in person?
The City says customers may pay in person at Government Plaza, 505 Travis Street, Shreveport, LA 71101, with cash, check or money order.
QHow do I check my Shreveport water bill balance or due date?
The City Water & Sewerage page says customers may check balances and due dates by calling 318-673-5463.
QWhat should I do if my Shreveport water was disconnected for nonpayment?
Make payment by phone, online or in person, then report the payment or receipt number by calling 318-673-5510 or texting 318-524-8794. For same-day reconnection, report payment by 1 PM.
QCan I request a Shreveport water bill payment arrangement?
Yes. Call 318-673-5510. The City says payment agreements require a 25% deposit of the total agreement amount and 4 equal payments of the remaining balance.
QCan I request a Shreveport water bill extension?
Yes. Shreveport Water & Sewerage says customers may request a payment extension by texting 318-524-8794.
QDoes Shreveport have water bill assistance?
Yes. The Shreveport Water Assistance Program, or SWAP, is designed to help eligible households with water and sewer bill payments.
QCan I get a Shreveport water leak adjustment?
Possibly. Customers with high bills due to plumbing leaks may request leak adjustment review. Prepare proof of repair, usage history and repair dates before submitting the request.
QWhat proof is needed for a Shreveport leak adjustment?
Useful proof may include plumber repair bill, sales receipt from a plumbing supply store, customer statement, repair date, repair photos and confirmation that usage returned to normal.
QHow do I check for a private water leak in Shreveport?
Turn off all inside and outside faucets and anything that uses water. Then check whether the water meter usage detector is moving. If it moves while everything is off, you may have a leak.
QWhat is the Shreveport water or sewer emergency number?
Call 318-673-7600 for 24-hour water or sewer emergency service.
QHow do I start water service in Shreveport?
The City says new accounts may be opened through the Customer Service Division / Permits Center route. Call 318-673-6097 to confirm current requirements before visiting.
QIs Water-Department.org the official City of Shreveport website?
No. This is an independent guide. Official payments, account decisions, arrangements, extensions, assistance, leak adjustments and emergency reporting must be handled through Shreveport Water & Sewerage and official City resources.
Official Sources for City of Shreveport Water Bill Customers
Use these official resources for final confirmation before paying, requesting a payment extension, applying for SWAP, submitting a leak adjustment or reporting an emergency.
| Official source | Use it for | Open |
|---|---|---|
| Shreveport Water & Sewerage | Main utility site, account access, bill payment, customer service, issue reporting and water quality links. | Open utility site |
| Payment Options | Online, mail, phone, in-person payment, reconnection instructions and assistance links. | Open payment options |
| PayStar Online Payment | Online City of Shreveport water bill payment. | Open PayStar |
| View My Water Account | Checking account information before payment. | Open account portal |
| Pay by Phone | Phone payment and IVR fee information. | Open phone pay |
| Pay by Mail | Official mail payment address and account-number reminder. | Open mail pay |
| Payment Assistance Options | Payment arrangements, text extension and SWAP assistance overview. | Open assistance options |
| SWAP Assistance | Shreveport Water Assistance Program details and eligibility route. | Open SWAP page |
| Water Leak Information | Leak diagnosis, high bill review and leak adjustment guidance. | Open leak information |
| City Water & Sewerage | Service setup, monthly billing, due date/balance phone, deposit and outside-city service information. | Open city water info |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.