Can I request a Shreveport leak adjustment?

Possibly. Customers with a high water bill caused by a plumbing leak may request leak adjustment review. Proof of repair is required, usage must be at least 100% above the prior three-month average, usage must return to normal and the request must be made within 30 days from the billing date.

Shreveport LA Water Bill – Pay Online, Phone Number, Mail, SWAP Assistance & Leak Adjustment

Q: What is the Shreveport water bill phone number?

Shreveport Water & Sewerage lists 318-673-5510 for payment, billing support and customer service contact.

Q: Can I pay my Shreveport water bill by phone?

Yes. The City says customers can pay anytime by calling 318-673-5510 and following the IVR prompts. A $3.25 convenience fee is added and payable to the third-party vendor.

Q: Where do I mail my Shreveport water bill payment?

Mail payments to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. Include your account number on the check or money order.

Q: What if my Shreveport water service was disconnected for nonpayment?

The City says customers must make payment by phone, online or in person and report the payment or receipt number by calling 318-673-5510 or texting 318-524-8794. For same-day reconnection, payment must be reported by 1 PM.

Q: Can I request a Shreveport water bill payment arrangement?

Yes. Payment arrangements may be requested by calling 318-673-5510. The City says arrangements require a 25% deposit of the total agreement amount plus 4 equal payments of the remaining balance.

Q: Can I request a payment extension for my Shreveport water bill?

Yes. The City says customers may request a payment extension by texting 318-524-8794.

Q: Does Shreveport offer water bill assistance?

Yes. The Shreveport Water Assistance Program, or SWAP, helps eligible households with water and sewer bill payments. Applicants may receive assistance twice per year if eligibility requirements are met.

Updated 2026 • Official Shreveport links reviewed

Shreveport LA Water Bill: Pay Online, Phone Number, Mail, SWAP Assistance, Extension and Leak Adjustment

Shreveport water customers usually need a clear answer quickly: where to pay the bill online, what number to call, where to mail a check, how to report a payment after shutoff, how to request a payment extension, or whether a high bill from a repaired leak may qualify for adjustment. This guide keeps the official Shreveport Water & Sewerage payment, customer service, assistance, leak and emergency resources in one practical page.

💳 Pay Shreveport Water Bill Online 🏛️ Official Payment Options 🤝 Payment Assistance

318-673-5510Billing, payment and phone pay

318-673-760024-hour water/sewer emergency

318-524-8794Text extension / report payment

505 Travis StGovernment Plaza payment office

💳

Pay online

Use the official PayStar link from Shreveport Water & Sewerage to pay your water bill online.

☎️

Pay by phone

Call 318-673-5510 and follow the IVR prompts. A $3.25 third-party convenience fee applies.

📬

Mail payment

Mail to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065.

🚨

Emergency

Call 318-673-7600 for 24-hour water or sewer emergency service.

Main Official Shreveport Water Bill Links

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Editorial trust note: This guide was prepared from official Shreveport Water & Sewerage, City of Shreveport Water & Sewerage, Payment Options, Payment Assistance, Water Leak Information, Customer Service and emergency staff directory resources.

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Independent guide: Water-Department.org is not Shreveport Water & Sewerage or the City of Shreveport. Official payments, account decisions, extensions, leak adjustments, SWAP approvals and emergency dispatch must be handled through official City resources.

Payment options

How to Pay Your Shreveport LA Water Bill Online, by Phone, Mail or In Person

Shreveport Water & Sewerage gives customers several payment choices. Online payment is useful for fast payment. Phone payment is useful when you want IVR payment by card. Mail payment is slower, and in-person payment can help when you need staff support or want to pay with cash, check or money order.

Payment method	Official detail	Practical action
Online payment	The City links customers to PayStar for online water bill payment.	Open PayStar from the official City page and save confirmation.
View account	The main Water & Sewerage site links customers to “View My Water Account.”	Open account portal to check account details before paying.
Phone payment	Call 318-673-5510 and follow IVR prompts. A $3.25 convenience fee is added.	Have your account number and card ready before calling.
Mail payment	Mail to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065.	Include account number on check or money order and mail early.
In-person payment	Pay at Government Plaza, 505 Travis Street, Shreveport, LA 71101 with cash, check or money order.	Use in-person payment if you need immediate help or staff clarification.
CheckFree locations	The City says customers may pay at CheckFree locations throughout the parish with any form of payment.	Confirm posting speed if your account is urgent or disconnected.

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Payment safety tip: Start from shreveportlawater.gov or the official PayStar link. Avoid random third-party bill-pay pages unless you clearly understand posting delay, fee and account-credit timing.

Disconnected or urgent account

What to Do If Shreveport Water Service Was Disconnected for Nonpayment

If your service was disconnected for nonpayment, paying the bill is not the only step. Shreveport Water & Sewerage says customers must report the payment or receipt number to the office after paying.

Urgent step	Official instruction	Best action
Make payment	Pay by phone, online or in person.	Use a fast official method and keep your confirmation number.
Report payment	Call 318-673-5510 or text 318-524-8794 with payment/receipt number.	Do this immediately after payment.
Same-day reconnection	Payment must be reported by 1 PM for same-day reconnection.	Do not wait until afternoon if service is already off.
Payment extension	Request extension by texting 318-524-8794.	Text before the account becomes more urgent, if possible.

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Important reconnection tip: If you pay after service has been shut off, save the receipt number and report it immediately. For same-day reconnection, the City says the payment must be reported by 1 PM.

Assistance and arrangements

Shreveport Water Bill Assistance: SWAP, Payment Arrangement and Payment Extension

Shreveport has several help routes for customers with past-due balances or hardship. The best route depends on whether you need a payment arrangement, short extension or assistance through the Shreveport Water Assistance Program.

Help option	Official detail	What to prepare
Payment arrangement	Call 318-673-5510. Arrangement requires 25% deposit of total agreement amount plus 4 equal payments.	Account number, balance amount and ability to pay the 25% deposit.
Payment extension	Request extension by texting 318-524-8794.	Account number, service address and current bill details.
SWAP assistance	The Shreveport Water Assistance Program helps eligible households with water and sewer bills.	Proof of qualifying benefits, ID and account documents.
SWAP frequency	Applicants may receive assistance twice per year if approved.	Ask the administering agency about prior assistance history.
SWAP agency route	City lists agencies such as Socialization Services and Caddo Community Action Agency.	Call agency first to confirm hours, documents and appointment rules.

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Assistance call script: “I am a Shreveport Water & Sewerage customer and need help with my bill. Can you tell me whether I should request a payment arrangement, extension, or SWAP assistance, and what documents I need?”

Open official Payment Assistance Options

Open official SWAP assistance page

High bill and leak adjustment

Shreveport Water Leak Adjustment: High Bill Rules, Proof of Repair and 30-Day Deadline

A high Shreveport water bill may be caused by a private plumbing leak. The City says customers with a high water bill due to plumbing leak may be eligible for leak adjustment review, but the request must meet specific conditions.

Leak adjustment rule	Official requirement	Practical action
Formal request	Customer must make a formal request and may submit online application.	Use the official leak adjustment form quickly.
Proof of repair	Submit proof that the leak was repaired, such as plumber bill, plumbing supply receipt or customer statement.	Save repair photos, receipt, invoice and repair date.
Usage threshold	Water usage must be at least 100% above the average usage of the prior three months.	Compare the high bill to the previous three months before applying.
Usage returned to normal	Consumption must return to normal usage before consideration.	Repair leak first and confirm usage has stabilized.
Deadline	Adjustment must be requested within 30 days from billing date.	Do not wait; submit quickly after receiving the high bill.
Payment during review	Customers requesting adjustment must pay bill in full or make payment arrangements while form is processed.	Call 318-673-5510 if you cannot pay full bill while waiting.

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Leak-check tip from City guidance: Turn off all inside and outside faucets and anything using water. Then check whether the meter usage detector is moving. If everything is off and the indicator is still moving, you may have a leak.

Open official Water Leak Information

Open official Leak Adjustment Request Form

Service and billing

Start Shreveport Water Service, Check Balance, Due Date and Monthly Billing

The City Water & Sewerage page explains that all water and sewerage accounts are billed monthly. It also gives service setup details, balance/due-date support and outside-city service notes.

Service item	Official detail	What to do
Establish service	New accounts may be opened by visiting or telephoning Customer Service Division Monday to Friday, 7:30 AM to 5:30 PM.	Call or visit Permits Center, Government Plaza, Room 130.
Service setup phone	City lists 318-673-6097 for establishing service / permits center route.	Call before visiting to confirm documents and current requirements.
Deposit / connection fee	Deposit is not required to establish service, but one-time connection fee is levied to open each account. Deposits are required for disconnected accounts and previous customers with balances.	Ask what fee or deposit applies to your situation.
Balance and due date	Customers may check balances and due dates by calling 318-673-5463.	Use this number when you only need balance or due-date confirmation.
Monthly billing	All water and sewerage accounts are billed monthly by the City of Shreveport.	Watch your account every month and do not wait for a second notice.

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Move-in tip: If you are opening service, call ahead and ask about ID, lease/deed, connection fee, deposit, past balance rules and account start date before visiting Government Plaza.

Open official City Water & Sewerage information

Emergency and reporting

Shreveport Water or Sewer Emergency Phone Number and Issue Reporting

Water or sewer emergencies should not be treated like normal billing questions. Shreveport Water & Sewerage lists a 24-hour call center for water or sewer emergency service.

24-hour water or sewer emergency

Emergency phone: 318-673-7600

Use this number for urgent public water or sewer emergencies that need prompt handling.

Report a non-billing issue

Online route: Report an Issue

Use online reporting for non-emergency city issues where a trackable request is helpful.

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Emergency reporting tip: Give the exact address, nearest cross street, visible water/sewer condition, whether street or property is affected, and a callback number.

Contact and map

Shreveport Water Bill Phone Number, Office Address, Mail Address and Map

Use these official contact details for bill payment, customer service, account help, assistance, service setup, payment reporting, leak adjustment and emergency reporting.

Shreveport Water & Sewerage

Office: 505 Travis Street, Suite 320, Shreveport, LA 71101

Billing/payment phone: 318-673-5510

24-hour emergency: 318-673-7600

Balance/due date: 318-673-5463

Mail and urgent payment reporting

Mail payment:
Shreveport Water & Sewerage Department
P.O. Box 30065
Shreveport, LA 71153-0065

Text extension/report payment: 318-524-8794

Service setup / Permits Center: 318-673-6097

☎️

Before calling: Keep your account number, service address, customer name, payment confirmation, leak repair proof, high-bill date, extension request details or emergency location ready.

Map shows Shreveport Water & Sewerage at 505 Travis Street, Suite 320, Shreveport, LA 71101. For online payment, start from the official Payment Options page or PayStar link.

Avoid mistakes

Common Shreveport Water Bill Mistakes That Cause Delays, Shutoff Stress or Missed Adjustments

Most problems can be avoided by using official links, saving receipts, reporting payment after shutoff, requesting extensions early and submitting leak adjustment documentation before the deadline.

Mistake	Why it creates trouble	Better action
Using unofficial payment pages	Payment may be delayed, misdirected or include unnecessary third-party confusion.	Start from shreveportlawater.gov or official PayStar link.
Not reporting payment after shutoff	The City says disconnected customers must report payment/receipt number.	Call 318-673-5510 or text 318-524-8794 immediately after paying.
Missing 1 PM reconnection deadline	Same-day reconnection requires reported payment by 1 PM.	Pay and report early in the day.
Submitting leak request late	Leak adjustment must be requested within 30 days from billing date.	Submit formal request quickly with proof of repair.
Ignoring payment assistance	SWAP and arrangements require review and documents.	Ask about SWAP, payment arrangement or extension before account becomes urgent.
Calling billing for emergency leak	Emergencies need 24-hour emergency routing.	Call 318-673-7600 for water or sewer emergencies.

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Best habit: Save PayStar, 318-673-5510, 318-673-7600, 318-524-8794, your account number and the leak adjustment form in one phone note.

Most searched FAQs

Shreveport LA Water Bill FAQs

These answers cover common searches about Shreveport water bill payment, phone number, online account access, mail address, SWAP assistance, payment extension, reconnection, leak adjustment and emergency reporting.

QHow do I pay my Shreveport LA water bill online?

Use the official Shreveport Water & Sewerage Payment Options page and choose the Pay Your Bill Online link. The City links customers to PayStar for online payment.

QWhat is the official Shreveport water bill payment portal?

The official online payment link from Shreveport Water & Sewerage goes to PayStar at secure.paystar.io/pay/shreveportlawater.

QWhat is the Shreveport water bill phone number?

For Shreveport Water & Sewerage billing and payment support, call 318-673-5510.

QCan I pay my Shreveport water bill by phone?

Yes. Call 318-673-5510 and follow the IVR prompts. The City says a $3.25 convenience fee will be added and payable to the third-party vendor.

QWhere do I mail my Shreveport water bill payment?

Mail your payment to Shreveport Water & Sewerage Department, P.O. Box 30065, Shreveport, LA 71153-0065. Include your account number on your check or money order.

QWhere can I pay my Shreveport water bill in person?

The City says customers may pay in person at Government Plaza, 505 Travis Street, Shreveport, LA 71101, with cash, check or money order.

QHow do I check my Shreveport water bill balance or due date?

The City Water & Sewerage page says customers may check balances and due dates by calling 318-673-5463.

QWhat should I do if my Shreveport water was disconnected for nonpayment?

Make payment by phone, online or in person, then report the payment or receipt number by calling 318-673-5510 or texting 318-524-8794. For same-day reconnection, report payment by 1 PM.

QCan I request a Shreveport water bill payment arrangement?

Yes. Call 318-673-5510. The City says payment agreements require a 25% deposit of the total agreement amount and 4 equal payments of the remaining balance.

QCan I request a Shreveport water bill extension?

Yes. Shreveport Water & Sewerage says customers may request a payment extension by texting 318-524-8794.

QDoes Shreveport have water bill assistance?

Yes. The Shreveport Water Assistance Program, or SWAP, is designed to help eligible households with water and sewer bill payments. Applicants may receive assistance twice per year if approved.

QWho administers Shreveport SWAP assistance?

The City lists agencies including Socialization Services and Caddo Community Action Agency. Call the agency first to confirm documents, location, hours and current intake process.

QCan I get a Shreveport water leak adjustment?

Possibly. The City says customers with high bills due to plumbing leaks may be eligible for leak adjustment review if they submit formal request, proof of repair, meet usage requirements and request within 30 days from billing date.

QWhat proof is needed for a Shreveport leak adjustment?

The City lists acceptable proof such as plumber repair bill, sales receipt from a plumbing supply store or owner/customer statement.

QHow do I check for a private water leak in Shreveport?

Turn off all inside and outside faucets and anything that uses water. Then check whether the water meter usage detector is moving. If it moves while everything is off, you may have a leak.

QWhat is the Shreveport water or sewer emergency number?

Call 318-673-7600 for 24-hour water or sewer emergency service.

QHow do I start water service in Shreveport?

The City says new accounts may be opened by visiting or telephoning the Customer Service Division Monday through Friday, 7:30 AM to 5:30 PM, at the Permits Center, Government Plaza, Room 130. The listed phone is 318-673-6097.

QIs Water-Department.org the official City of Shreveport website?

No. This is an independent guide. Official payments, account decisions, arrangements, extensions, assistance, leak adjustments and emergency reporting must be handled through Shreveport Water & Sewerage and official City resources.

Official source table

Official Sources for Shreveport LA Water Bill Customers

Use these official resources for final confirmation before paying, requesting a payment extension, applying for SWAP, submitting a leak adjustment or reporting an emergency.

Official source	Use it for	Open
Shreveport Water & Sewerage	Main utility site, account access, water quality, bill payment, customer service and issue reporting links.	Open utility site
Payment Options	Online, mail, phone, in-person payment, reconnection instructions and assistance links.	Open payment options
PayStar Online Payment	Online Shreveport water bill payment.	Open PayStar
View My Water Account	Checking account information before payment.	Open account portal
Customer Service	Customer service contacts and emergency service information.	Open customer service
Payment Assistance Options	Payment arrangements, text extension and SWAP assistance overview.	Open assistance options
SWAP Assistance	SWAP criteria, eligibility documents, agency list and program procedures.	Open SWAP page
Water Leak Information	Leak diagnosis, leak adjustment rules, proof of repair and adjustment timing.	Open leak information
Leak Adjustment Request	Submitting formal consideration for leak adjustment.	Open leak form
City Water & Sewerage	Service setup, monthly billing, due date/balance phone, deposit and outside-city service information.	Open city water info

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Final takeaway: For most Shreveport customers, use PayStar for online payment, call 318-673-5510 for billing or phone payment, mail payments to P.O. Box 30065, text 318-524-8794 for payment extension or to report payment after shutoff, call 318-673-7600 for water/sewer emergencies, and use the official leak adjustment form within 30 days if a repaired leak caused a high bill.