City of Irving Water Department: Pay Bill, Phone Number, New Service, Leaks, Rates and Water Quality
Irving water customers usually need a safe payment link, the correct billing phone number, help starting service, emergency water/sewer contact, leak adjustment information, utility rates or the annual water quality report. This guide puts the official City of Irving Water Utilities portal, customer service contacts, emergency numbers and practical next steps in one place.
Pay online
Use the official Irving Water Utilities portal to view and pay bills, review payment history and manage account tools.
Billing phone
Call 972-721-2411 for billing questions and 972-721-2600 for other Irving Water Utilities inquiries.
Emergency help
Use 972-721-2261 for emergencies listed in the portal, or the 24-hour water/sewer concern hotline at 972-721-2281.
Water quality
Irving Water Utilities provides an annual drinking water quality report by July 1.
Main Official City of Irving Water Department Links
How to Pay a City of Irving Water Bill Online
The City of Irving Water Utilities portal is the main official place to view and pay bills online. Registered users can view meter consumption data, review transaction and payment history and add multiple accounts to a web profile.
| Payment/account task | Official detail | Practical action |
|---|---|---|
| Pay online | The portal allows customers to view and pay bills online. | Open the official Water Utilities portal. |
| Register account | Have your most recent bill ready before signing up. | Use account number and mailing address ZIP code from your bill. |
| Track history | Registered users can review transaction and payment history. | Check history before calling about a missing or delayed payment. |
| View usage | The portal offers meter consumption data. | Compare usage before assuming a high bill is a billing error. |
| Due date warning | Payment must be received by 5 p.m. on due date, or a 10% penalty may apply. | Pay early if using a slower payment method. |
Irving Water Utilities Login: What You Need to Register
To create an online profile, keep your latest Irving Water Utilities bill nearby. The registration page asks for personal details, account number and mailing address ZIP code.
Account number
Use the account number exactly as shown on your Irving Water Utilities bill.
Mailing ZIP code
Use the ZIP code for the account mailing address, not necessarily a different service or work address.
Security details
Choose security question and answer carefully so you can recover access later if needed.
Start, Update, Transfer or Close City of Irving Water Service
Irving Water Utilities provides online routes for new customers and account changes. New service registration requires documents such as deed or rental/lease agreement and a driver’s license or valid identification.
| Customer need | Best official route | What to prepare |
|---|---|---|
| New water service | New Customers / Application for New Service. | Deed or rental/lease agreement and driver’s license or valid ID. |
| Update account | Account Update page. | Name, mailing address, service address and account information. |
| Transfer service | Transfer Existing Services. | Old service address, new service address, move date and customer details. |
| Close account | Close Water Utility Account / Discontinue Services. | Stop date, forwarding address and final bill information. |
Irving Water and Sewer Emergency Numbers
For water and wastewater related maintenance issues and emergencies, the City says Water Utilities personnel can help with wastewater backup, suspected wastewater overflow, low water pressure, no water service not related to nonpayment and discolored water.
| Issue | Official number | What to say |
|---|---|---|
| Wastewater backup | 972-721-2261 | Call immediately and give exact address, affected fixtures and whether wastewater is inside the building. |
| Suspected wastewater overflow | 972-721-2261 | Give location, direction of flow, nearby drain/creek/street and urgency. |
| Low pressure / no water | 972-721-2261 | Explain whether neighbors are affected and whether the issue is related to nonpayment or not. |
| Discolored water | 972-721-2261 | Describe color, time, fixture, duration and whether hot/cold water is affected. |
| 24-hour water/sewer concern | 972-721-2281 | Use for water and sewer concerns when routed through the City’s 24-hour hotline. |
Irving Water Leaks, Leak Adjustments and High Bill Checks
If your Irving water bill suddenly increases, do not only check the payment portal. Review usage, inspect fixtures and read the official Leaks + Leak Adjustments page before calling billing support.
| High-bill clue | Possible cause | First action |
|---|---|---|
| Usage suddenly increased | Toilet leak, irrigation leak, running fixture, outdoor hose or underground leak. | Check meter consumption in the portal and inspect toilets, sprinklers and outdoor faucets. |
| Bill high after repair | Water loss happened before the leak was fixed. | Review leak adjustment requirements and keep repair proof. |
| Meter still moves when water is off | Hidden leak on customer side. | Shut off fixtures and watch meter movement if safe. |
| Discolored or pressure issue | System or maintenance issue, not only bill issue. | Call Water Utilities emergency/maintenance line. |
City of Irving Water, Sewer, Drainage, Trash and Recycling Rates
The City’s Utility Rates resource includes rates for water, sewer, drainage, trash and recycling, and EMS/ambulance services. If your bill seems high, check whether the increase is from water usage or another utility line item.
Water and sewer
Use the official Rates + Fees page to review water and sewer charges and avoid guessing from old bills.
Drainage and trash
Utility bills may include more than water. Review drainage, trash and recycling line items separately.
Senior or sanitation discount
The Water Utilities menu includes sanitation discount resources. Check eligibility if household costs are a concern.
City of Irving Water Quality Report and Drinking Water Information
Irving Water Utilities provides an annual report on drinking water quality by July 1. The report is the official place to review drinking water quality information for the city.
Annual report
Use the official Water Quality Report page to access the city’s annual drinking water quality information.
Water quality concern
If you have discolored water, low pressure or no water service not related to nonpayment, call the Water Utility Service Request number.
Irving Water Conservation, Irrigation Check-Up and Outdoor Water Use
The City of Irving offers conservation-related resources, including irrigation system check-ups and water conservation pages. These are helpful if your bill rises during warm months or if outdoor watering seems inefficient.
Free irrigation system check
The City offers residential irrigation system check-ups to help homeowners save water and money.
Irrigation variance
If your property has a special watering need, check the official Request for Irrigation Variance resource.
Conserving water
Use conservation tips before increasing sprinkler run times or assuming outdoor use is normal.
City of Irving Water Department Phone Number, Office Address and Map
Use these official contacts for Irving water bill payment, billing questions, service requests, account registration, new service, emergencies and water/sewer concerns.
City of Irving Water Utilities
Billing questions: 972-721-2411
All other inquiries: 972-721-2600
Emergencies: 972-721-2261
Office: 825 W Irving Boulevard, Irving, TX 75060
Water and sewer concern
24-hour hotline: 972-721-2281
Use for water and sewer concerns, including urgent maintenance or service-related issues.
Report a Concern: Use the City’s online concern reporting tool for non-emergency routing.
Map shows City of Irving Water Utilities at 825 W Irving Boulevard, Irving, TX 75060. For online payment, use the official Irving Water Utilities portal.
Common City of Irving Water Department Mistakes That Cause Delays
Most water account issues happen because customers use unofficial payment links, miss the 5 p.m. due-date rule, call billing for emergencies or forget documents for new service.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment sites | Payment may be delayed or include extra third-party confusion. | Use myirvingbill.cityofirving.org or official irvingtx.gov links. |
| Paying after 5 p.m. on due date | The City says a 10% penalty may be assessed if payment is not received by 5 p.m. on due date. | Pay early and save confirmation. |
| Calling billing for wastewater backup | Emergency maintenance issues need faster routing. | Call 972-721-2261 or the 24-hour water/sewer concern hotline when urgent. |
| Registering without latest bill | You may enter the wrong account number or ZIP code. | Use the most recent bill when creating your online profile. |
| Ignoring leak signs | A hidden leak can continue raising your bill. | Check toilets, irrigation and meter activity quickly. |
| Not saving proof | It is harder to resolve payment posting issues later. | Save confirmation number, receipt and screenshot. |
City of Irving Water Department FAQs
These answers cover common searches about Irving water bill payment, customer service phone numbers, new service, emergencies, leaks, rates and annual water quality reports.
QWhat is the City of Irving Water Department billing phone number?
For Irving Water Utilities billing questions, call 972-721-2411.
QWhat number do I call for other Irving Water Utilities inquiries?
For other Water Utilities inquiries, call 972-721-2600.
QWhat is the Irving water emergency number?
The Irving Water Utilities portal lists emergencies at 972-721-2261. The City also lists a 24-hour water and sewer concern hotline at 972-721-2281.
QHow do I pay my City of Irving water bill online?
Use the official Irving Water Utilities portal at myirvingbill.cityofirving.org. Registered users can view and pay bills, review transaction history and view meter consumption data.
QWhat do I need to register for Irving Water Utilities online account?
You need your account number and mailing address ZIP code from your Irving Water Utilities bill. Keep your most recent bill nearby before signing up.
QWhere is City of Irving Water Utilities located?
The portal lists City of Irving Water Utilities at 825 W Irving Boulevard, Irving, TX 75060.
QWhat time must Irving utility bill payment be received?
The City says payment must be received by the Customer Service Department offices by 5 p.m. on the due date shown on the bill. Otherwise, a 10 percent penalty may be assessed on outstanding current charges.
QHow do I start new water service in Irving?
Use the official New Customers / Application for New Service route. The portal says new service registration requires either deed or rental/lease agreement and a driver’s license or valid identification.
QWho do I call for low water pressure or discolored water in Irving?
For water and wastewater related maintenance issues, including low pressure, no water service not related to nonpayment and discolored water, call 972-721-2261.
QWho do I call for wastewater backup in Irving?
Call 972-721-2261 immediately for wastewater backup or suspected wastewater overflow.
QWhere can I find Irving water rates and fees?
Use the official Rates + Fees page to view rates for water, sewer, drainage, trash and recycling and other city utility-related services.
QWhere can I find the Irving Water Quality Report?
Use the official Water Quality Report page. Irving Water Utilities provides an annual drinking water quality report by July 1.
QCan I request a leak adjustment for an Irving water bill?
The City has an official Leaks + Leak Adjustments resource. Review the page and keep repair documentation, usage history and account details before contacting Water Utilities.
QIs Water-Department.org the official City of Irving website?
No. This is an independent guide. Official payments, account changes, service requests, emergency reporting, leak adjustments and water quality information must be handled through the City of Irving and its official resources.
Official Sources for City of Irving Water Department Customers
Use these official resources for final confirmation before paying, registering, starting service, reporting an emergency, checking a leak adjustment or reviewing water quality information.
| Official source | Use it for | Open |
|---|---|---|
| Irving Water Utilities Account Login | Online bill payment, account login, meter consumption data, payment history and multiple account profile tools. | Open login |
| Irving Water Utilities Sign Up | Creating a username and registering with account number and mailing ZIP code. | Open sign up |
| Payment Options | Official utility bill payment options and due-date/penalty information. | Open payment options |
| New Customers | Starting new water utility service and application requirements. | Open new customers |
| Leaks + Leak Adjustments | High bill, leak guidance and leak adjustment resources. | Open leak help |
| Rates + Fees | Water, sewer, drainage, trash/recycling and related rate information. | Open rates |
| Service Requests | Water/wastewater maintenance issues, emergencies, low pressure, no water and discolored water guidance. | Open service requests |
| Water Quality Report | Annual City of Irving drinking water quality report. | Open water report |
| Report a Concern | Online city concern reporting for non-emergency water or city service routing. | Open concern form |