Water Department Los Angeles: LADWP Bill Pay, Phone Number, Customer Service, Assistance and Water Quality
Los Angeles water service is handled by the Los Angeles Department of Water and Power, commonly called LADWP. Most customers looking for the water department need one of a few things quickly: pay a bill, log in to an account, call customer service, start or stop service, request a payment arrangement, apply for help, or check water quality information. This guide keeps the official LADWP links and practical next steps in one place.
Pay online
Use LADWP Bill & Payment or the LADWP Account page to view, pay and manage your bill.
Call LADWP
Call 1-800-DIAL-DWP, also listed as 1-800-342-5397, for account and customer service help.
Need help paying?
Review EZ-SAVE, LIHEAP, payment arrangements, payment extensions and Level Pay options.
Water quality
Use LADWP water quality pages and the annual Drinking Water Quality Report for official information.
Main Official LADWP and Los Angeles Water Department Links
How to Pay a Los Angeles LADWP Water and Power Bill
LADWP bills water and power together for many customers, so the official payment path is usually the LADWP bill payment or account page. Start from LADWP before entering account or card information.
| Payment or account need | Official route | Practical action |
|---|---|---|
| Pay online | LADWP Bill & Payment / LADWP Account | Open official bill payment and log in or follow the payment instructions. |
| View bill or account | LADWP Account | Log in to view bill history, account details, service information and payment tools. |
| Automatic payment | LADWP account billing options | Log in and select the Automatic Payment enrollment option from account billing settings. |
| Paperless billing | LADWP online account | Enroll after login and confirm your email address before relying only on digital bills. |
| Account-specific billing question | 1-800-DIAL-DWP | Call 1-800-342-5397 with your account number, service address and bill date ready. |
What You Can Do With an LADWP Online Account
An LADWP online account is useful for more than one-time payment. LADWP says customers can create a secure online account to view and pay bills, set up automatic payments, go paperless, apply for rebates and programs, and manage alerts.
View and pay bills
Use the online account to see your current bill, payment status and account details before submitting payment.
Automatic payments
Automatic Payment Service helps reduce missed due dates. Confirm the payment method and start date after enrollment.
Paperless billing
Paperless billing can reduce mail delays and help you manage bills electronically.
LADWP Payment Arrangements, Payment Extensions, EZ-SAVE, LIHEAP and Level Pay
If you cannot pay your full LADWP bill, contact LADWP early. Waiting until the account is urgent can reduce your options. LADWP lists payment arrangements, payment extensions, Level Pay and assistance programs for eligible customers.
| Help option | Official detail | Best next step |
|---|---|---|
| Payment arrangements | LADWP says residential arrangements have no down payment, no interest and no fees, with extended time to pay. | Call 1-800-342-5397 or visit a Customer Service Center. |
| Payment extension | A short additional time to pay the account balance in full may be requested. | Log in, call LADWP, or visit a service center. |
| EZ-SAVE | Helps income-qualified customers save on LADWP bills and may unlock other support programs. | Apply through the official EZ-SAVE page. |
| LIHEAP | Can help eligible income-qualified households with heating/cooling bills or energy crisis needs. | Review LADWP LIHEAP information and follow the listed application path. |
| Level Pay | Helps customers budget by smoothing seasonal bill highs and lows across set monthly payments. | Log in, call LADWP, or visit a service center to enroll if eligible. |
LADWP Customer Service Centers for Los Angeles Water Department Help
LADWP Customer Service Centers can help customers who need in-person support. LADWP notes that specific account questions can be answered by calling the Customer Contact Center at 1-800-342-5397. Customer Service Center pages also mention appointment booking for office visits.
Use centers for practical support
Visit official Customer Service Center pages to find the nearest LADWP location, services, hours and appointment details.
Do not mail to center addresses
LADWP Customer Service Center pages warn that mail payments or correspondence should not be mailed to the listed center addresses. Use official mailing addresses instead.
Los Angeles Water Quality Report, Water Quality Hotline and Emergency Reporting
LADWP publishes Los Angeles drinking water quality reports and water quality resources. If your issue is a water emergency, use LADWP customer service emergency reporting rather than only reading the report.
| Need | Official route | What to do |
|---|---|---|
| Annual drinking water report | LADWP Drinking Water Quality Report | Open the report page and review current/archived reports. |
| Water quality question | Water Quality Hotline | Call 213-367-3182 for questions about the Drinking Water Quality Report. |
| General water quality inquiry | LADWP Water Quality page | Use LADWP Water Quality Customer Care during listed weekday hours. |
| Water emergency | LADWP Customer Service 24/7 emergency reporting | Call 1-800-342-5397 and explain the emergency clearly. |
Start, Stop or Manage Los Angeles Water and Power Service
LADWP Account resources include start/stop service options for water and/or power service. This matters when you move into Los Angeles, move out, change responsibility for a property or need account service changes.
Moving in
Use official LADWP account resources to start service. Keep the service address, move date, identification and contact details ready.
Moving out
Do not assume billing stops automatically when you leave. Use official start/stop service resources and confirm final billing.
Los Angeles Water Department Phone Number, Mailing Address, Office and Map
Use these official LADWP and City-linked contact details for bill payment, account questions, service changes, water quality, assistance programs and emergency reporting.
LADWP customer service
Phone: 1-800-DIAL-DWP / 1-800-342-5397
Water Quality Hotline: 213-367-3182
General LADWP headquarters: 111 North Hope Street, Los Angeles, CA 90012
Mailing address
LADWP mailing address listed by LA OPA:
LADWP
P.O. Box 51111
Los Angeles, CA 90051-0100
Always follow the mailing instructions on your current LADWP bill for payments or correspondence.
Map shows LADWP headquarters at 111 North Hope Street, Los Angeles, CA 90012. For bill payment and account service, use LADWP online account and customer service resources first.
Common LADWP Water Bill Mistakes That Cause Delays or Account Stress
Most Los Angeles water bill problems can be reduced by using official links, calling early, checking assistance options and keeping proof of account activity.
| Mistake | Why it creates trouble | Better action |
|---|---|---|
| Using unofficial payment links | Payment may be delayed or routed through confusing third parties. | Start from ladwp.com or lacity.gov bill payment resources. |
| Waiting until disconnection risk | Payment arrangements and assistance programs may require review or setup time. | Call 1-800-342-5397 as soon as payment becomes difficult. |
| Ignoring assistance programs | You may miss EZ-SAVE, LIHEAP, Level Pay or payment arrangement options. | Review LADWP assistance programs and ask customer service what applies. |
| Mailing to a service center address | LADWP warns mail payments or correspondence should not be mailed to service center addresses. | Use official mailing instructions on your bill or official mailing address resources. |
| Not documenting water quality issues | It is harder to explain or track intermittent issues. | Record date, time, address, fixture affected and photos before calling. |
Water Department Los Angeles FAQs
These answers cover common searches about LADWP bill pay, account login, phone number, payment arrangements, assistance programs, service centers, water quality and emergency reporting.
QWhat is the water department in Los Angeles?
Los Angeles water service is handled by the Los Angeles Department of Water and Power, commonly called LADWP. LADWP provides water and power services and manages billing, customer service and water quality resources.
QHow do I pay my Los Angeles water bill online?
Use the official LADWP Bill & Payment page or LADWP Account page. Log in to view your bill, make payment, enroll in automatic payment or manage billing settings.
QWhat is the LADWP customer service phone number?
LADWP lists 1-800-DIAL-DWP, also written as 1-800-342-5397, for customer service and account questions.
QCan I set up automatic payment with LADWP?
Yes. LADWP says customers can log in to their account, select the Automatic Payment Service enrollment option under billing options and follow the instructions.
QDoes LADWP offer paperless billing?
Yes. LADWP account resources include paperless billing options. LADWP payment information also references a one-time credit for first-time paperless billing enrollment and an additional first-time automatic payment credit where applicable.
QCan I get a payment arrangement for LADWP?
Yes. LADWP says residential customers can request payment arrangements with no down payment, no interest and no fees. Qualified discount-program customers may receive a longer repayment period than non-discount customers.
QWhat is LADWP EZ-SAVE?
EZ-SAVE is an LADWP program that helps income-qualified customers save on LADWP bills. LADWP says customers do not need to show proof of income to enroll, although eligibility may be checked later.
QDoes LADWP offer LIHEAP?
LADWP links customers to LIHEAP, which can offer help for eligible income-qualified households with heating or cooling bills and emergency or energy crisis needs.
QWhat is LADWP Level Pay?
Level Pay is an LADWP bill option that helps customers budget by smoothing seasonal highs and lows into set monthly payments and can help manage past-due amounts.
QCan I visit an LADWP Customer Service Center?
Yes. LADWP has Customer Service Centers. Use the official Customer Service Centers page to find locations, services and appointment details. For specific account questions, LADWP directs customers to call 1-800-342-5397.
QWhere should I mail LADWP payments or correspondence?
The Los Angeles Office of Public Accountability lists LADWP mailing address as LADWP, P.O. Box 51111, Los Angeles, CA 90051-0100. Always follow the exact payment instructions printed on your current LADWP bill.
QWhere can I find LADWP drinking water quality reports?
Use LADWP’s Drinking Water Quality Report page. LADWP prepares and publishes annual drinking water quality reports and provides current and archived report resources.
QWhat is the LADWP Water Quality Hotline?
LADWP lists the Water Quality Hotline at 213-367-3182 for questions about the Drinking Water Quality Report.
QWho do I call for a Los Angeles water emergency?
LADWP Water Quality resources direct customers to call LADWP Customer Service at 1-800-DIAL-DWP, 1-800-342-5397, to report a water emergency.
QIs Water-Department.org the official LADWP website?
No. This is an independent guide. Official payments, account support, assistance, water quality questions, service changes and emergency reporting must be handled through LADWP and official City of Los Angeles resources.
Official Sources for Los Angeles Water Department Customers
Use these official LADWP and City of Los Angeles resources for final confirmation before paying, requesting help, calling customer service, checking water quality or reporting an emergency.
| Official source | Use it for | Open |
|---|---|---|
| LADWP Bill & Payment | Water and power bill payment, payment options and billing support. | Open bill payment |
| LADWP Account | Account login, bill viewing, payment, start/stop service and account management. | Open account page |
| LADWP Customer Service | Customer service phone number, billing, service requests and account help. | Open customer service |
| Customer Service Centers | In-person center locations, hours, services and appointment information. | Open service centers |
| Residential Bill Payment Options | Payment arrangements, payment extensions and Level Pay information. | Open payment options |
| EZ-SAVE Program | Income-qualified LADWP bill savings and related support programs. | Open EZ-SAVE |
| LIHEAP | Income-qualified energy assistance and crisis assistance information. | Open LIHEAP |
| Water Quality | Water quality inquiries, hotline information and emergency reporting route. | Open water quality |
| Drinking Water Quality Report | Annual Los Angeles drinking water quality reports and report questions. | Open report |
| City of Los Angeles Pay a Bill or Fee | City-level route pointing water and power bill payments to LADWP. | Open LA City bill page |
Pay Smarter, Check High Bills, Start Service, Avoid Shutoff and Find Official Water Department Links
Use this free tool before paying a water bill, setting up autopay, starting or stopping service, checking a high bill, requesting leak help, or looking for the official water department portal. It gives practical next steps without collecting your account number or personal details.
What water bill or service problem do you need to solve?
Choose your situation. The tool will suggest the safest next step, what to prepare, and which official page to check first.
Start from the official water department, city, county or utility website before entering account details. Avoid random payment ads and look-alike bill pay sites.
Before paying a very unusual bill, check meter reads, toilet leaks, irrigation use, estimated bills, late fees, and whether your utility offers a leak adjustment.
Water Bill Payment Route Helper
Choose how you want to pay. The tool will tell you what to prepare and the safest payment path.
High Water Bill Checker
Compare your normal bill with the new bill and get a practical investigation path before calling customer service.
Leak Check and Adjustment Checklist
Use this before requesting a leak adjustment, disputing a bill, or calling the water department about high usage.
Start, Stop or Transfer Water Service Helper
Use this before moving, opening a new account, closing an old account, or transferring service to another address.
Past Due, Shutoff and Reconnection Helper
Use this if your account is late, disconnected, at risk of shutoff, or you need a payment plan or assistance program.
Simple Water Usage Cost Estimator
Estimate a rough bill from base charge, usage units, rate per unit, sewer charge, stormwater fee and service fees. Official tiered rates may be different.
Official Water Department Resource Finder
Enter city/utility and state to create safe searches for the official water bill portal, phone number, outage page, assistance, start service, leak adjustment, and Water-Department.org guide.
Water Department vs Payment Processor
- Water department: account help, service start/stop, leaks, repairs, shutoff, assistance.
- Payment processor: card/eCheck payment screen, payment fee, confirmation number, posting time.
Best sitewide placement
Add this tool after the main payment section or before FAQs. It helps users solve the next problem after reading the article.
Important safety note
This tool gives educational guidance only. Always confirm payment portals, phone numbers, account balance, assistance rules and reconnection steps with the official water department or utility.