Richmond County Water Department – Pay Bill, Contact, Address & Services
⚡ Quick Actions – Richmond County Water Department
Water service problems rarely happen at a convenient time. This guide for the Richmond County Water Department is built for speed: find the payment link, emergency number, and office address in seconds. All data comes directly from https://www.rva.gov/public-utilities.
📍 Richmond County Water Department – Address & Location
The Richmond County Water Department is located at 730 E Broad St, Richmond, VA 23219. Walk-in customer service is available during office hours. Bring your account number and a government-issued photo ID for any in-person transaction — it speeds up every visit.
💡 Local Tip: Dispute tip: You can dispute a Richmond County water bill error within 28 days of the billing date. After 28 days, the right to dispute expires — act quickly if something looks wrong.
📞 Richmond County Water Department – Contact Details
| Customer Service | (804) 646-4646 |
| Emergency Line (24/7) | (804) 646-4646 |
| Office Address | 730 E Broad St, Richmond, VA 23219 |
| Office Hours | Mon–Fri 8:00 AM – 5:00 PM |
| Pay Bill Online | https://www.rva.gov/public-utilities/pay-bill |
| Official Website | https://www.rva.gov/public-utilities |
💳 How to Pay Your Richmond County Water Bill – Step-by-Step Guide
Paying your Richmond County water bill online takes less than 5 minutes once you know the steps. Here is exactly how to do it without errors or delays:
- Go to the official payment page: Open https://www.rva.gov/public-utilities/pay-bill in your browser. Always use the official link — never use third-party bill payment apps for utility bills in Richmond County.
- Locate your account number: It is printed on the top-right corner of your Richmond County water bill statement. You will need it to log in or make a guest payment. It is usually 8–12 digits.
- Choose your payment method: Most residents in Richmond County pay by eCheck (bank account transfer), which is free and posts within 1 business day. Credit and debit card payments are accepted but may carry a small processing fee.
- Review your balance: Confirm the amount matches your latest statement before confirming. If you see an unexpected charge, note it before paying and follow up with customer service at (804) 646-4646.
- Confirm the payment: Click confirm and wait for the confirmation screen. Screenshot or write down the confirmation number — you will need it if the payment does not post within 2 business days.
- Check your email: A payment receipt will arrive within minutes. If it does not, check your spam folder or call (804) 646-4646 to verify the payment was received.
⚠ Important: Payments submitted after 5 PM may be processed the following business day. To guarantee same-day posting in Richmond County, pay before 4 PM Monday through Friday.
🔄 Start, Stop or Transfer Water Service in Richmond County
Whether you are renting, buying, or moving out of a property in Richmond County, VA, water service changes must be requested directly with the Richmond County Water Department. Here is a quick overview of what each request involves:
| Service Request | How to Request | Processing Time |
|---|---|---|
| Start New Service | Call (804) 646-4646 or visit https://www.rva.gov/public-utilities | 2–3 business days |
| Stop Service (Move Out) | Call (804) 646-4646 at least 3 days before your move-out date | 2–3 business days |
| Transfer Service | Online at https://www.rva.gov/public-utilities or call | 1–2 business days |
| Disconnect / Reconnect | Call (804) 646-4646 — full balance required for reconnection | Same day (with payment) |
Documents required: Government-issued photo ID, the service address, and your requested start or end date. Property owners may also need proof of ownership.
🚨 How to Report Water Emergencies and Issues in Richmond County
Water problems in Richmond County, VA should never wait. A slow drip under a sink can waste hundreds of gallons; a burst main can flood an entire street. Here is who to call and what to do for each type of issue:
- Burst pipe or water main break: Call (804) 646-4646 immediately, day or night. Emergency crews are deployed 24 hours a day, 7 days a week in Richmond County.
- Low water pressure across the street: This usually signals a main line issue. Call (804) 646-4646 during business hours — check with one or two neighbours first to confirm it is not isolated to your property.
- Sewage backup in your home: Stop using all drains immediately and call (804) 646-4646. Sewage backups are classified as health emergencies and typically receive priority dispatch.
- Discolored, cloudy, or odorous water: Do not drink it. Call (804) 646-4646 to report it and follow any boil-water advisories posted at https://www.rva.gov/public-utilities.
- Water meter running when nothing is on: This almost always indicates a hidden leak. Call (804) 646-4646 to request a meter inspection — it is free and can save you hundreds of dollars.
- Sinkhole or road damage near a water line: Report to (804) 646-4646 immediately — this can indicate a broken main and poses a serious safety risk.
📷 Pro tip: Take a short video of any visible problem before you call. The Richmond County Water Department dispatcher will often ask you to describe what you see — having footage speeds up the response and prevents miscommunication.
📈 Billing, Fees & Financial Assistance in Richmond County
Your monthly water bill in Richmond County, VA is made up of several distinct charges. Understanding each one helps you catch billing errors and identify where to cut costs:
- Water Consumption Charge: The largest part of your bill, based on actual gallons used during the billing period. Measured in CCF (100 cubic feet) or gallons.
- Sewer / Wastewater Charge: Calculated as a percentage of your water consumption, covering treatment and disposal of wastewater leaving your property.
- Stormwater Management Fee: A flat monthly charge that funds drainage infrastructure and flood prevention across Richmond County.
- Service / Infrastructure Fee: A fixed monthly charge that covers meter reading, billing administration, and pipe maintenance in Richmond County.
- Late Payment Fee: Typically 5–10% of the outstanding balance, added automatically if payment is not received by the due date.
Senior Discount Program: Qualifying seniors in Richmond County may be eligible for a discounted water rate. Call (804) 646-4646 and ask about senior utility assistance — documents required include proof of age and income.
💡 Payment plan available before disconnection: If you call Richmond County Water Department before your service is shut off, you almost always qualify for an arrangement. Waiting until after disconnection removes most options.
🌿 Water Conservation Tips for Richmond County Residents
Reducing your water usage directly reduces your bill. Here are practical steps that work specifically for Richmond County, VA residents:
- Check your toilet for silent leaks monthly in Richmond County. Add a few drops of food colouring to the tank — if it appears in the bowl without flushing, your flapper valve needs replacing.
- Upgrade to a WaterSense-certified toilet: Older toilets use 3.5–7 gallons per flush. WaterSense models use 1.28 gallons or less — savings add up fast in a busy household.
- Check for leaks monthly: Turn off everything in your home and watch your water meter for 15 minutes. If it moves, you have a leak somewhere in the property.
- Use your dishwasher strategically: Only run full loads and use the economy setting when available. Hand-washing dishes typically uses more water than a full dishwasher cycle.
🔗 Official Richmond County Water Department Links
- 🌐 Official Website: https://www.rva.gov/public-utilities
- 💳 Pay Bill Online: https://www.rva.gov/public-utilities/pay-bill
- 📞 Customer Service: (804) 646-4646
- 📍 Office Address: 730 E Broad St, Richmond, VA 23219
- 🕐 Office Hours: Mon–Fri 8:00 AM – 5:00 PM
- 🗺 Get Directions: Open in Google Maps →
❓ Frequently Asked Questions – Richmond County Water Department
How do I pay my water bill in Richmond County?
You can pay your Richmond County water bill online at https://www.rva.gov/public-utilities/pay-bill, by phone at (804) 646-4646, by mailing a check to 730 E Broad St, Richmond, VA 23219, or in person during office hours (Mon–Fri 8:00 AM – 5:00 PM). Online eCheck payment is free and fastest.
What is the Richmond County Water Department phone number?
The official Richmond County Water Department customer service number is (804) 646-4646. Office hours are Mon–Fri 8:00 AM – 5:00 PM. For burst pipes, leaks, or sewage emergencies outside business hours, call the same number — emergency staff are available 24/7.
Where is the Richmond County Water Department located?
The Richmond County Water Department office is at 730 E Broad St, Richmond, VA 23219. Office hours are Mon–Fri 8:00 AM – 5:00 PM. Get directions on Google Maps →
How do I start new water service in Richmond County?
Call (804) 646-4646 or visit https://www.rva.gov/public-utilities to request new water service in Richmond County. Have your government-issued photo ID and new service address ready. Allow 2–3 business days for activation.
How do I stop or transfer water service in Richmond County?
Contact Richmond County Water Department at (804) 646-4646 at least 3 business days before your requested end date. For transfers between addresses in Richmond County, visit https://www.rva.gov/public-utilities or call customer service directly.
How do I report a water leak or emergency in Richmond County?
Call (804) 646-4646 immediately for any water emergency in Richmond County. Emergency crews are available around the clock. Do not wait for business hours — water damage and utility emergencies always get worse with delay.
Why is my Richmond County water bill so high?
The most common causes of an unexpectedly high water bill in Richmond County are: a running toilet, a dripping faucet, an underground pipe leak, or a failed irrigation system valve. Check for a running toilet first — it accounts for the majority of hidden water waste. If you find and repair a leak, call (804) 646-4646 within 30 days to request a one-time leak adjustment credit.
What if I cannot afford my Richmond County water bill?
Call (804) 646-4646 before your due date. Richmond County Water Department offers payment plans, deferred payment arrangements, and financial assistance programs for qualifying residents. Acting early — before the due date — gives you the most choices and prevents service disconnection.
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Last updated: April 2026 · Information sourced from Richmond County Water Department official website · Published by water-department.org/