Wichita Falls Water Department – Pay Bill, Contact & Services Guide

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Wichita Falls Water Department – Pay Bill, Contact, Address & Services

⚡ Quick Actions – Wichita Falls Water Department

Getting help from the Wichita Falls Water Department is easier than most people expect. Whether you need to pay an overdue bill, start service at a new address, or report a burst pipe, this page gives you every number, link, and step you need — sourced directly from https://www.wichita.gov/PublicWorks/WaterUtilities/Pages/default.aspx.

📍 Wichita Falls Water Department – Address & Location

The Wichita Falls Water Department is located at 455 N Main St, Wichita, KS 67202. Walk-in customer service is available during office hours. Bring your account number and a government-issued photo ID for any in-person transaction — it speeds up every visit.

💡 Local Tip: Walk-in tip: Bring a photo ID and your account number when visiting the Wichita Falls Water Department office in person. It speeds up every transaction.

📞 Wichita Falls Water Department – Contact Details

Customer Service (316) 265-0777
Emergency Line (24/7) (316) 265-0777
Office Address 455 N Main St, Wichita, KS 67202
Office Hours Mon–Fri 8:00 AM – 5:00 PM
Pay Bill Online https://www.wichita.gov/PublicWorks/WaterUtilities/Pages/PayBill.aspx
Official Website https://www.wichita.gov/PublicWorks/WaterUtilities/Pages/default.aspx

💳 How to Pay Your Wichita Falls Water Bill – Step-by-Step Guide

Paying your Wichita Falls water bill online takes less than 5 minutes once you know the steps. Here is exactly how to do it without errors or delays:

  1. Go to the official payment page: Open https://www.wichita.gov/PublicWorks/WaterUtilities/Pages/PayBill.aspx in your browser. Always use the official link — never use third-party bill payment apps for utility bills in Wichita Falls.
  2. Locate your account number: It is printed on the top-right corner of your Wichita Falls water bill statement. You will need it to log in or make a guest payment. It is usually 8–12 digits.
  3. Choose your payment method: Most residents in Wichita Falls pay by eCheck (bank account transfer), which is free and posts within 1 business day. Credit and debit card payments are accepted but may carry a small processing fee.
  4. Review your balance: Confirm the amount matches your latest statement before confirming. If you see an unexpected charge, note it before paying and follow up with customer service at (316) 265-0777.
  5. Confirm the payment: Click confirm and wait for the confirmation screen. Screenshot or write down the confirmation number — you will need it if the payment does not post within 2 business days.
  6. Check your email: A payment receipt will arrive within minutes. If it does not, check your spam folder or call (316) 265-0777 to verify the payment was received.

⚠ Important: Payments submitted after 5 PM may be processed the following business day. To guarantee same-day posting in Wichita Falls, pay before 4 PM Monday through Friday.

🔄 Start, Stop or Transfer Water Service in Wichita Falls

Whether you are renting, buying, or moving out of a property in Wichita Falls, KS, water service changes must be requested directly with the Wichita Falls Water Department. Here is a quick overview of what each request involves:

Service Request How to Request Processing Time
Start New Service Call (316) 265-0777 or visit https://www.wichita.gov/PublicWorks/WaterUtilities/Pages/default.aspx 2–3 business days
Stop Service (Move Out) Call (316) 265-0777 at least 3 days before your move-out date 2–3 business days
Transfer Service Online at https://www.wichita.gov/PublicWorks/WaterUtilities/Pages/default.aspx or call 1–2 business days
Disconnect / Reconnect Call (316) 265-0777 — full balance required for reconnection Same day (with payment)

Documents required: Government-issued photo ID, the service address, and your requested start or end date. Property owners may also need proof of ownership.

🚨 How to Report Water Emergencies and Issues in Wichita Falls

Water problems in Wichita Falls, KS should never wait. A slow drip under a sink can waste hundreds of gallons; a burst main can flood an entire street. Here is who to call and what to do for each type of issue:

  • Burst pipe or water main break: Call (316) 265-0777 immediately, day or night. Emergency crews are deployed 24 hours a day, 7 days a week in Wichita Falls.
  • Low water pressure across the street: This usually signals a main line issue. Call (316) 265-0777 during business hours — check with one or two neighbours first to confirm it is not isolated to your property.
  • Sewage backup in your home: Stop using all drains immediately and call (316) 265-0777. Sewage backups are classified as health emergencies and typically receive priority dispatch.
  • Discolored, cloudy, or odorous water: Do not drink it. Call (316) 265-0777 to report it and follow any boil-water advisories posted at https://www.wichita.gov/PublicWorks/WaterUtilities/Pages/default.aspx.
  • Water meter running when nothing is on: This almost always indicates a hidden leak. Call (316) 265-0777 to request a meter inspection — it is free and can save you hundreds of dollars.
  • Sinkhole or road damage near a water line: Report to (316) 265-0777 immediately — this can indicate a broken main and poses a serious safety risk.

📷 Pro tip: Take a short video of any visible problem before you call. The Wichita Falls Water Department dispatcher will often ask you to describe what you see — having footage speeds up the response and prevents miscommunication.

📈 Billing, Fees & Financial Assistance in Wichita Falls

Your monthly water bill in Wichita Falls, KS is made up of several distinct charges. Understanding each one helps you catch billing errors and identify where to cut costs:

  • Water Consumption Charge: The largest part of your bill, based on actual gallons used during the billing period. Measured in CCF (100 cubic feet) or gallons.
  • Sewer / Wastewater Charge: Calculated as a percentage of your water consumption, covering treatment and disposal of wastewater leaving your property.
  • Stormwater Management Fee: A flat monthly charge that funds drainage infrastructure and flood prevention across Wichita Falls.
  • Service / Infrastructure Fee: A fixed monthly charge that covers meter reading, billing administration, and pipe maintenance in Wichita Falls.
  • Late Payment Fee: Typically 5–10% of the outstanding balance, added automatically if payment is not received by the due date.

Senior Discount Program: Qualifying seniors in Wichita Falls may be eligible for a discounted water rate. Call (316) 265-0777 and ask about senior utility assistance — documents required include proof of age and income.

💡 Paperless billing is free: Enroll through the official Wichita Falls water portal for email reminders before every due date. It is faster, greener, and prevents lost paper bills.

🌿 Water Conservation Tips for Wichita Falls Residents

Reducing your water usage directly reduces your bill. Here are practical steps that work specifically for Wichita Falls, KS residents:

  • Upgrade to a smart water meter if your Wichita Falls utility offers one. Real-time usage alerts catch leaks before they become expensive — and some Wichita Falls programs subsidise the cost.
  • Upgrade to a WaterSense-certified toilet: Older toilets use 3.5–7 gallons per flush. WaterSense models use 1.28 gallons or less — savings add up fast in a busy household.
  • Check for leaks monthly: Turn off everything in your home and watch your water meter for 15 minutes. If it moves, you have a leak somewhere in the property.
  • Use your dishwasher strategically: Only run full loads and use the economy setting when available. Hand-washing dishes typically uses more water than a full dishwasher cycle.

🔗 Official Wichita Falls Water Department Links

❓ Frequently Asked Questions – Wichita Falls Water Department

How do I pay my water bill in Wichita Falls?

You can pay your Wichita Falls water bill online at https://www.wichita.gov/PublicWorks/WaterUtilities/Pages/PayBill.aspx, by phone at (316) 265-0777, by mailing a check to 455 N Main St, Wichita, KS 67202, or in person during office hours (Mon–Fri 8:00 AM – 5:00 PM). Online eCheck payment is free and fastest.

What is the Wichita Falls Water Department phone number?

The official Wichita Falls Water Department customer service number is (316) 265-0777. Office hours are Mon–Fri 8:00 AM – 5:00 PM. For burst pipes, leaks, or sewage emergencies outside business hours, call the same number — emergency staff are available 24/7.

Where is the Wichita Falls Water Department located?

The Wichita Falls Water Department office is at 455 N Main St, Wichita, KS 67202. Office hours are Mon–Fri 8:00 AM – 5:00 PM. Get directions on Google Maps →

How do I start new water service in Wichita Falls?

Call (316) 265-0777 or visit https://www.wichita.gov/PublicWorks/WaterUtilities/Pages/default.aspx to request new water service in Wichita Falls. Have your government-issued photo ID and new service address ready. Allow 2–3 business days for activation.

How do I stop or transfer water service in Wichita Falls?

Contact Wichita Falls Water Department at (316) 265-0777 at least 3 business days before your requested end date. For transfers between addresses in Wichita Falls, visit https://www.wichita.gov/PublicWorks/WaterUtilities/Pages/default.aspx or call customer service directly.

How do I report a water leak or emergency in Wichita Falls?

Call (316) 265-0777 immediately for any water emergency in Wichita Falls. Emergency crews are available around the clock. Do not wait for business hours — water damage and utility emergencies always get worse with delay.

Why is my Wichita Falls water bill so high?

The most common causes of an unexpectedly high water bill in Wichita Falls are: a running toilet, a dripping faucet, an underground pipe leak, or a failed irrigation system valve. Check for a running toilet first — it accounts for the majority of hidden water waste. If you find and repair a leak, call (316) 265-0777 within 30 days to request a one-time leak adjustment credit.

What if I cannot afford my Wichita Falls water bill?

Call (316) 265-0777 before your due date. Wichita Falls Water Department offers payment plans, deferred payment arrangements, and financial assistance programs for qualifying residents. Acting early — before the due date — gives you the most choices and prevents service disconnection.

📍 Explore Water Departments in Other Cities

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Last updated: April 2026 · Information sourced from Wichita Falls Water Department official website · Published by water-department.org/